casework

Caseworker Discussion Forum: Disability Services Complaints (DWP)

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This is a follow up session from the Forum meeting on 7 August where we were joined by the DWP Disability Services Advocacy team. We will be joined by the Disability Services Complaints team, DWP, who will outline their services and handling constituent correspondence.

Time: 10:30-11:30
Date: 21 October 2025
Location: Online via Teams
Booking: https://parliament.learningpool.com/course/view.php?id=1953

News from the Commons Library

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The House of Commons returns from conference recess next week! Make sure you’re up to date with everything from the Commons Library so you can hit the ground running.

Visit our website and bookmark Library briefings for Commons debates, which we update regularly with the latest research.

You can also sign up for online events coming later this month designed to support your constituency work.

Join the DWP Disability Services Complaints team in our next caseworker forum meeting on 21 October, for an outline their services and handling constituent correspondence.

Followed by the return of Library Talks on 23 October, starting with a Library expert on everything you need to know about the Child Maintenance Service.

External Services Fair 2025

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The House of Commons Administration is pleased to announce the first-ever External Services Fair.

Time: 10:00 – 17:00
Date: 18 November 2025
Location: House of Commons

The House of Commons Administration is pleased to announce the first-ever External Services Fair. This event is designed to give Members and Members’ staff the opportunity to engage directly with a range of external bodies that support you in your casework. This is a unique opportunity to engage directly with representatives from a range of Government Departments and External Organisations, all gathered in one place. They will be hosting stalls where you can drop in, ask questions, and learn more about how they can assist you in your work.

For full details, please see Parlinet here: https://parlinet.parliament.uk/events/2025/november/external-services-fair-2025/

Caseworker Discussion Forum: Disability Services (DWP)

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Time: 14:30 – 15:30
Date: Thursday 7 August 2025
Location: Online via MS Teams

The Caseworker Discussion Forum takes place each month via MS Teams.

This month’s forum will focus on a Disability Services benefits overview and handling constituent correspondence, with staff from DWP.

Book your place on Act.

The forum is complemented by a dedicated Teams chat which enables you to share ideas and best practice, with support being on hand from the Library should specialist knowledge be required.

You do not have to be a caseworker to attend these sessions – they are open to any Members’ staff who handle casework.

Caseworker Discussion Forum: Universal credit and DWP correspondence/hotline

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Time: 10:00 – 11:00
Date: Tuesday 15 July 2025
Location: Online via Teams
Booking: https://parliament.learningpool.com/course/view.php?id=1953

The topic will be Universal credit and DWP correspondence/hotline and we’ll be joined by DWP staff to discuss how caseworkers can get support for constituents with universal credit issues.

You can submit questions in advance if you wish. It will still be possible to ask questions during the forum meeting.

Meet the Director: Commons Library and POST

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Time: 11:30 – 14:00
Date: Tuesday 10 June
Location: Portcullis House Hub

Members and Members’ staff are invited to drop-in to monthly ‘Meet the Director’ sessions in the Portcullis House Hub.

Directors from key House Administration teams that provide services to Members will be available to answer your questions, listen to your feedback, or talk to you more about how their teams can support you in carrying out your parliamentary duties.

This month’s drop-in focuses on the House of Commons Library and the Parliamentary Office of Science and Technology (POST).

Meet:

  • Grant Hill-Cawthorne, Managing Director of Research and Information
  • Anna Dickson, Director of Research
  • Bryn Morgan, Director of Data Services.