Hotline numbers for Members of the UK, Scottish and Welsh Parliaments, the Northern Ireland Assembly and their staff

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You must have an account on your relevant parliamentary network to access the lists.  We can not share this list with anyone not on the parliamentary network.

These hotline numbers are for the use of MPs, MSPs, Members of the Senedd and their staff ONLY. DO NOT disclose these numbers to members of the public or to staff in other agencies or the facility may be withdrawn.

Quick links:

Hotlines List on the UK Parliament intranet  

Hotlines list for the Scottish Parliament

Hotlines list for the Senedd Cymru – it is password protected and authorised staff should call the Customer Relations Team on 0300 200 6481 for access.

Here’s something which is available to the public: CEO email addresses: http://www.ceoemail.com/

Jump to the list of latest updates

IMPORTANT: Are you using the correct hotlines list?

Please don’t download or print out the whole list and keep it on your desk, as you risk using out-of-date information – as well as using up an enormous amount of paper – it’s over 200 pages long!  The list is updated frequently, sometimes several times a month, so please make sure you are using the most recent version   If you bookmark it, you’ll always be using the correct one.

Whilst MPs have certain Parliamentary privileges in relation to the authority to act for their constituents, this is not always extended to Members of the Scottish Parliament, or Members of the Senedd, so they must obtain written consent from their constituents. In any case, it is good practice for all representatives, including Members of Parliament, to obtain written consent whenever possible, in order to prevent any potential delays.

The list is updated when there are changes and represents the latest information we have. If you spot any mistakes or know of any other useful hotline numbers please let us know, using the website’s Feedback Form.

We have been asked by one or two agencies to encourage MPs, MSs and their staff to be sure to use these hotline numbers and NOT the numbers available for the general public. Here’s what they say: “Some Members and their staff continue to use the public enquiry line which means we are not always able to give the prompt reply that both they and we would like to happen.”

LATEST UPDATES




21 October 2024

  • Added contact details for the Blackpool Teaching Hospitals Foundation Trust
  • Added contact details for the Chartered Trading Standards Institute
  • Amended contact details for Child Maintenance Services
  • Amended contact details for Citizens’ Advice
  • Added contact details for Curo Housing Association
  • Amended contact details for Energy UK
  • Amended contact details for The Environment Agency
  • Added contact details for Excel Parking Services/li
  • Amended contact details for the Financial Conduct Authority (FCA)
  • Added contact details for Greater Manchester Integrated Care Board (ICB)
  • Amended contact details for Greater Manchester Mental Health Trust
  • Amended contact details for HMRC
  • Amended contact details for the Local Government Ombudsman
  • Amended contact details for London North Eastern Railway (LNER)
  • Amended contact details for the Motor Ombudsman
  • Amended contact details for NHS Tayside
  • Amended contact details for Northern Powergrid
  • Amended contact details for Northern (Trains)
  • Amended contact details for MAG Airports (Manchester, East Midlands and London Stansted
  • Amended contact details for the Parliamentary Contributory Pension Fund (PCPF)
  • Added contact details for Sports Direct
  • Added contact details for Platform Housingt
  • Added contact details for The Teachers’ Pension


14 September 2024

  • Added contact details for several registered Civil Enforcement Agencies
  • Added contact details for Clydesdale Bank
  • Added contact details for The Co-operative Bank
  • Amended contact details for the Crown Prosecution Service
  • Added contact details for DPD
  • Amended contact details for DWP – Universal Credit
  • Added contact details for East Midlands Railway
  • Amended contact details for Guinness Housing
  • Added contact details for the Health Assessment Advisory Service (HAAS)
  • Added contact details for Money Wellness
  • Amended contact details for National Highways
  • Added contact details for Ocean Parking
  • Amended contact details for OFGEM
  • Added contact details for the Performing Rights Society
  • Added contact details for the Royal Automobile Association (RAC)
  • Added contact details for the Royal College of Speech and Language Therapists
  • Amended contact details for the Student Loans Company
  • Amended contact details for Tesco
  • Amended contact details for Uber
  • Added contact details for United Airlines
  • Added contact details for West Yorkshire Integrated Care Board

31 July 2024

  • Added contact details for various Local Authorities
  • Added contact details for CalMac
  • Added contact details for the Chinese Consulate in Manchester
  • Amended contact details for the DWP Retirement Services
  • Amended contact details for the Electoral Commission
  • Added contact details for First Bus
  • Added new information from the Foreign, Commonwealth and Development Office
  • Added contact details for Guy’s and St Thomas’ NHS Foundation Trust
  • Amended contact details for the Housing Ombudsman
  • Amended contact details for Motability
  • Added contact details for North East and North Cumbria Integrated Care Board
  • Amended contact details for Ofwat
  • Amended contact details for Royal Mail
  • Added contact details for the Office of the London Representative of the Turkish Republic of Northern Cyprus
  • Added contact details for The Patient Safety Commissioner
  • Amended contact details for Scotrail
  • Added contact details for Settle Housing Association
  • Added contact details for South East Water

7 June 2024

  • Added contact details for various Local Authorities/Councils
  • Added contact details for The Arts Council
  • Amended contact details for the British Parking Association
  • Amended contact details for Capita
  • Added contact details for the Christian Institute
  • Added contact details for the Jo Cox Civility Commission
  • Added contact details for the Motor Ombudsman
  • Amended contact details for O2/Telefonica UK
  • Amended contact details for Scottish Power
  • Amended contact details for Stagecoach
  • Amended contact details for Virgin Media O2

28 April 2024

  • Amended contact details for the DWP Retirement Services
  • Amended contact details for the Children’s Commissioner for England
  • Added contact details for EE Mobile
  • Added information about Facebook/Instagram/Meta
  • Added contact details for Lowell Group
  • Added contact details for Microsoft Media
  • Amended contact details for Network Rail Scotland
  • Amended contact details for Network Rail Wales and Borders
  • Amended contact details for Northern Trains
  • Amended contact details for ScotRail
  • Amended contact details for the Scottish Government Cabinet Secretary for NHS Recovery, Health and Social Care
  • Added information about Twitter
  • Added contact details for the West Midlands Pension Fund

7 April 2024

  • Amended contact details for Avanti West Coast
  • Amended contact details for Aldi
  • Added contact details for Bedfordshire Police
  • Amended contact details for Bradford and Bingley/Hyalite Mortgages
  • Added contact details for East Midlands Housing Association
  • Amended contact details for the Environment Agency
  • Amended contact details for EDF Energy
  • Updated contact details for the Housing Ombudsman
  • Added contact details for the Leasehold Knowledge Partnership
  • Added contact details for the LGBT Foundation
  • Added contact details for McDonalds
  • Removed contact details for Western Power
  • Added contact details for Onward Homes
  • Added contact details for Richmond Housing Partnership
  • Added contact details for SGN
  • Amended contact details for Sport England
  • Added contact details for Sutton and Surrey Water
  • Amended contact details for TransPennine Express
  • Added contact details for the Victims’ Payments Board/The Troubles Permanent Disablement Payment Scheme
  • Amended contact details for Vodafone
  • Amended contact details for Zoom Video Communications

5 March 2023

  • Added contact details for Bristow & Sutor
  • Added contact details for Booking.com
  • Amended contact details for British Gas / Centrica
  • Added contact details for the Commonwealth War Graves Commission
  • Amended information about Facebook/Instagram/Meta
  • Added contact details for Grand Union Housing Group
  • Added contact details for Humberside Police
  • Added contact details for the National Homelessness Advice Service
  • Amended contact details for the National Lottery
  • Amended contact details for Network Rail
  • Amended contact details for Northumbrian Water
  • Amended contact details for Orbit Housing Association
  • Amended contact details for Places for People
  • Added contact details for the Scottish Public Services Ombudsman
  • Amended contact details for Severn Trent Water
  • Removed contact details for Sky
  • Amended contact details for Taylor Wimpey

13 February 2024

  • Added contact details for the Department for Business and Trade
  • Added contact details for the Department for Science, Innovation and Technology
  • Added contact details for Euro Car Parks
  • Added contact details for LiveWest
  • Added contact details for National Express
  • Amended contact details for the National Institute for Health and Care Excellence (NICE)
  • Amended contact details for Places for People

24 January 2024

  • Amended contact details for A2Dominion
  • Amended contact details for Age UK
  • Added contact details for Arawak Walton Housing Association
  • Amended contact details for Calor
  • Amended contact details for Capita
  • Amended contact details for DWP – Disability Services
  • Amended contact details for the International Parking Community (IPC)
  • Amended contact details for the Minister for Illegal Migration
  • Amended contact details for Network Rail
  • Amended contact details for Northern
  • Added contact details for Police – Bolton
  • Added contact details for Police – Lincolnshire
  • Added contact details for Police – Salford
  • Amended contact details for Tesco

9 January 2024

  • Added contact details for Autoglass
  • Amended contact details for the DVLA
  • Added contact details for Bromford Housing
  • Added contact details for Energy UK
  • Amended contact details for Firstport Property Services
  • Amended contact details for Maximus
  • Added contact details for the Metropolitan Police Commissioner
  • Amended contact details for Ofgen
  • Amended contact details for Persimmon Homes
  • Added contact details for Sport England
  • Amended contact details for Social Security Scotland/li>
  • Added contact details for Southern Water
  • Added contact details for Staysure Travel Insurance
  • Added contact details for Thirteen Group (Housing)
  • Amended contact details for Uber
  • Amended contact details for Universities and Colleges Admissions Service (UCAS)
  • Added contact details for Your Homes Newcastle

28 November 2023

  • Amended contact details for Evri
  • Amended contact details for the Home Office

23 November 2023

  • Amended contact details for Action Fraud
  • Amended contact details for AirBnB
  • Added contact details for the Canal and River Trust
  • Added contact details for the Women’s Institute
  • Added contact details for the Woodland Trust

15 November 2023

  • Amended contact details for the Business Banking Resolution Service
  • Amended contact details for the Child Maintenance Service
  • Added contact details for HospiceUK

9 November 2023

  • Added contact details for A2Dominion
  • Added contact details for Berkeley Group (Housing)
  • Added contact details for Calor
  • Added contact details for Civil Enforcement Limited (parking fines)
  • Amended contact details for The Charity Commission
  • Amended contact details for The Home Office (Immigration)
  • Amended contact details for NHS Blood and Transplant (NHSBT)
  • Amended contact details for The Office of the Public Guardian
  • Amended contact details for The Law Society
  • Amended contact details for Oxfam
  • Amended contact details for West Midlands Police

18 October 2023

  • Removed contact details for Arriva Trains Wales
  • Added contact details for Chiltern Railways
  • Removed section relating to Coronavirus
  • Added contact details for the National Association of Local Councils (NALC)
  • Amended contact details for Natwest

11 October 2023

  • Added information relating to the situation in Israel and Palestine
  • Added contact details for Action Aid
  • Amended contact details for the Civil Aviation Authority
  • Added contact details for the Confederation of British Industry (CBI) (North West)
  • Amended contact details for the Greater Manchester Mayor
  • Amended contact details for Network Rail
  • Amended contact details for the Northern Railways
  • Added contact details for Swim England

4 October 2023

  • Amended contact details for the Association of Convenience Stores
  • Added contact details for AvantiGas
  • Amended contact details for Clarion Housing
  • Added contact details for Deliveroo
  • Amended contact details for The Environment Agency
  • Amended contact details for The Housing Ombudsman
  • Amended contact details for Huawei Technologies (UK)
  • Added contact details for Peabody Housing Association
  • Amended contact details for West Midlands Police

15 September 2023

  • Added contact details for 38 Degrees
  • Amended contact details for Southern Housing
  • Added contact details for Taylor Wimpey West London
  • Added contact details for Your Housing

6 September 2023

  • Amended contact details for BT
  • Amended contact details for Maximus
  • Amended contact details for various NHS Scotland organisations
  • Added hotline for Reinforced autoclaved aerated concrete (RAAC) cases
  • Amended contact details for Sanctuary Housing

31 August 2023

  • Amended contact details for Avanti West Coast
  • Amended contact details for Barnardos
  • Added contact details for CityFibre
  • Added contact details for DWP Disability Services
  • Added contact details for the Gambling Commission
  • Added contact details for Hampshire Police
  • Amended contact details for TSB

22 August 2023

  • Amended contact details for Barclays Bank
  • Added contact details for the Football Association
  • Amended contact details for HSBC Bank
  • Amended contact details for NHS Business Services Authority
  • Added contact details for Premier Inn
  • Added contact details for the Tyne Tunnels

9 August 2023

  • Added information about the New Homes Ombudsman Service