Universal Credit

New MP Hotline for the DWP

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From 1 December 2025, a dedicated mailbox for MP operational correspondence is being introduced.

A new centralised mailbox has been introduced for MP complaints only, to be used from 1 December 2025. This is to replace the previous email address used for complaints. Please do not disclose the new email address to the public.

Please ensure that you continue to use all other direct contact details such as those shown on the MP hotlines list to contact the appropriate benefit area or office, for example Ministerial Correspondence, Retirement Services, Universal Credit.

Benefitscast – November 2025

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The monthly Benefitscast from The Benefits Training Company features three of their benefits experts discussing the latest benefits news stories including changes to legislation, DWP announcments, relevant case law and guidance. There are links to the sources of the items discussed, and some that aren’t discussed if they think they might help.

In the November 2025 Benefitscast, David, Will and Pamela discuss:

  • Warm Home Discount
  • Pre-April LCWRA protection
  • Working age Council Tax Reduction schemes
  • Getting full arrears of the carer element in UC
  • Appealing a refusal to revise on grounds of official error; PIP and working caselaw.

You can find the latest Benefitscast here.

Understanding the impact of disability benefits reforms on local authorities

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Free webinar from Policy in Practice

Time: 10:30 – 11:45
Date: Wednesday 27 August 2026
Location: Online
Registration: Please click here for full details and registration

Changes to disability benefits are set to affect millions of low income households across the UK. Despite recent government concessions softening the immediate impact, significant changes remain on the horizon, with major implications for councils, NHS services and local support systems.

An increase to Universal Credit and investment in employment support is offset by changes to the health element of Universal Credit, putting additional pressure on already stretched services.

For councils, understanding who will be affected and preparing early will be key to avoiding deepening hardship in their communities.