Parliamentary and Health Service Ombudsman

Public Service Ombudsman – Complaints Champions Workshop

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Open to Members of Parliament and their staff.

The Public Service Ombudsman (formerly known as the Parliamentary and Health Service Ombudsman) independently investigates complaints about UK government departments, other public organisations, and the NHS in England. 

Complaining can be complicated for some people. If you are a Member of Parliament, or work for one, we want to help equip you with all the skills to help you, your colleagues and your constituents navigate the process.

You will learn:

  • what the Ombudsman does and the barriers to complaining
  • the statutory requirement for MPs to refer complaints from their constituents to the PSO 
  • how the PSO can work with you to improve access to justice for your constituents
  • how you can work with the PSO to hold government departments, public bodies and NHS organisations to account

Book your place via ACT

Drop-in event: Meet the Parliamentary and Health Service Ombudsman (PHSO)

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For MPs and their staff.

Time: 0900-1700 – drop in, no need to book a slot
Date: Tuesday 27 January 2026
Location: Member Hub, Portcullis House

Come along and meet the Ombudsman directly to find out more about the complaints process, meet with PHSO colleagues, including Senior Caseworkers and the Policy and Public Affairs Team and learn how the team can help improve public services for your constituents
 
For more information on meeting the Parliamentary and Health Service Ombudsman, visit ParliNet.