Supporting Distressed Callers

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This course aims to support the Member’s staff to build confidence and skills to deal with distressed callers. This is also an important part of new starters induction training.

Course Overview

  • Module 1: Mental Health Awareness Session
  • Module 2: Communication Skills
  • Module 3: Suicide/serious self-harm calls
  • Module 4: Difficult Calls
  • Module 5: An open session for Q&A

Approach

Debriefing and support will be given on an individual basis by telephone/virtual calls after the sessions are completed sharing your contact details with the trainer.

Duration: 60 minutes x 5 modules over 5 days. Debriefing and support after the training (optional).

Please click here to see the full details and to book a place on the course or the waiting list: https://parliament.learningpool.com/course/view.php?id=1877

If you have difficulty in viewing the details or clicking on the booking link, please click on the ‘enrol’ button first.

Wellbeing Hub for Members’ Staff

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The Wellbeing Hub for Members’ staff can now be accessed directly from your desktop using the orange and blue icon which should now have appeared.

The Wellbeing Hub brings together all resources into one place, with information on what support services are available and ideas, tools and templates to support you with your wellbeing. It is designed by Members’ staff who understand the challenges of your roles and have tailored the resources accordingly.

The site was created by the Wellness Working Group, a cross party group of Members’ staff, with the support of the House. Please feel free to get in touch with us on mpsstaff-wwg@parliament.uk to hear more about their work or tell them your thoughts on the Hub

If you are looking for some support or if you are interested in what more you can do to support your team’s wellbeing at this difficult time, then visit the Wellbeing Hub via the desktop icon to find tools to help you.

Reminder – today! Creating a safe workplace for Members’ staff – guidance on bullying, harassment and sexual misconduct

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All MP Staff Q&A Session – Creating a safe workplace for Members’ staff – guidance on bullying, harassment and sexual misconduct

10:00 – 10:45 – Thursday 10 June 2021

Open to all of the staff of MPs.  For further information and booking, please see https://parliament.learningpool.com/mod/facetoface/view.php?id=4492

 

Creating a safe workplace for Members’ staff – guidance on bullying, harassment and sexual misconduct

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All MP Staff Q&A Session – Creating a safe workplace for Members’ staff – guidance on bullying, harassment and sexual misconduct

10:00 – 10:45 – Thursday 10 June 2021

Open to all of the staff of MPs.  For further information and booking, please see https://parliament.learningpool.com/mod/facetoface/view.php?id=4492

 

New Wellbeing Hub for Members’ Staff

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The Wellness Working Group has launched a new Wellbeing Hub for Members’ Staff.

This is a dedicated space created by MPs’ staff for MPs’ staff; they know just how difficult this job can be and the importance of taking time to look after yourself.  They have gathered all resources to support you on this site.

The Wellness Working Group is a cross party group of members staff that aims to place a greater focus on mental health and increase support for members staff wellbeing.

Please visit the Wellbeing Hub for Members’ Staff here: https://hopuk.sharepoint.com/sites/hct-wellbeinghub

There will be a tour of the new Wellbeing Hub at 3pm on Wednesday 12 May 2021.  Please click here for details of how to join: https://hopuk.sharepoint.com/sites/hct-wellbeinghub/_layouts/15/Event.aspx?ListGuid=391ff5e9-e147-4629-996a-5998ff65a95a&ItemId=3

6-week Mindfulness Course for MPs’ staff

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The world we live in is fast paced and dynamic – while this can feel exciting it can also become overwhelming, so how do we navigate our lives skilfully?  Mindfulness supports resilience and well-being. It is particularly valuable at this time of the Covid-19 pandemic, equipping you with tools to relate to challenging situations, and to form helpful daily habits.

The Working Mind mindfulness programme – new to Parliament this year – is designed specifically for the workplace and is suitable for beginners as well as those who have some familiarity with mindfulness.

This 6-week online mindfulness programme will be interactive and experiential. Between classes you will be invited to practice guided meditations using an app, and to explore ‘mindfulness in action’.

Please note that this programme is only open to Members’ Staff of the House of Commons

For further details and to sign up, please go to this ACT page: https://parliament.learningpool.com/mod/facetoface/view.php?f=1899

All MP staff virtual Q&A session – Dealing with distressed and suicidal callers

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As you may be aware, the Members’ Services Team runs a monthly phone-in Q&A session for MPs’ staff. The next one is taking place on Wednesday 16 December, 3-4pm and the theme of this session will be dealing with distressed and suicidal callers.

For further information and a link to join the meeting, please see this page on the intranet:

https://intranet.parliament.uk/business-news/news-current-issues/news/2020/december/all-mp-staff-virtual-qa-session–dealing-with-distressed-and-suicidal-callers/

Coping with Infertility whilst working in Parliament – Wellness Working Group Virtual Meeting

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Coping with Infertility whilst working in Parliament

Wellness Working Group Virtual Meeting

Anya Sizer from David Lammy’s Office has very kindly volunteered to be a guest speaker at our next virtual meeting.

Not only is Anya a busy parliamentary colleague but she is also the Regional Co-ordinator for the Fertility Network UK and has over fourteen years of experience within the Fertility sector, including seven overseeing patient care at the London Women’s clinic Harley street.
She is often in the media as a champion for the patient perspective on facing Infertility and is currently busy lobbying MPs and speaking in Parliament regarding Fair provision of IVF for all. She has worked for three MPs and is currently Parliamentary Assistant for David Lammy MP.
She has two children from IVF one from adoption and is a Champion for both the Saying Good bye and Home for good charities.
Please send any advance questions to either ourselves or directly to Anya.   If you wish to remain anonymous, please indicate this.
To sign up for this meeting, please email mpsstaff-wwg@parliament.uk

Wellness Working Group – new intranet page

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The Wellness Working Group has a new intranet page, and you can find it here: https://intranet.parliament.uk/people-offices/offices-departments/commons-departments/hr-finance/members-staff-wellness-working-group

The Wellness Working Group (WWG) is a cross party group of MPs’ staff which aims to place a greater focus on staff welfare and improve support for the well-being of members’ staff both on and off the Parliamentary Estate.