Quick link: The UK Parliament current hotlines list is here.
You must have a parliamentary network account to access the list.  If you have a parliamentary network account and receive an error message, please reboot your computer and try again.

The hotlines list for the Scottish Parliament is here and, again, you must have the relevant network account in order to be able to access the list.

The hotlines list for the Senedd Cymru is here.  It is password protected and authorised staff should call the Customer Relations Team on 0300 200 6481 for access.

Jump to the list of latest updates

These hotline numbers are for the use of MPs, MSPs, Members of the Senedd and their staff ONLY. DO NOT disclose these numbers to members of the public or to staff in other agencies or the facility may be withdrawn.

Whilst MPs have certain Parliamentary privileges in relation to the authority to act for their constituents, this is not always extended to Members of the Scottish Parliament, or Members of the Senedd, so they must obtain written consent from their constituents. In any case, it is good practice for all representatives, including Members of Parliament, to obtain written consent whenever possible, in order to prevent any potential delays.

The list is updated when there are changes and represents the latest information we have. If you spot any mistakes or know of any other useful hotline numbers please let us know, using the website’s Feedback Form.

We have been asked by one or two agencies to encourage MPs, MSs and their staff to be sure to use these hotline numbers and NOT the numbers available for the general public. Here’s what they say: “Some Members and their staff continue to use the public enquiry line which means we are not always able to give the prompt reply that both they and we would like to happen.”

IMPORTANT: Are you using the correct hotlines list?

Please don’t print out the whole list and keep it on your desk, as you risk using out-of-date information – as well as using up an enormous amount of paper!  The list is updated frequently, sometimes several times a month, so please make sure you are using the most recent version   If you bookmark it, you’ll always be using the correct one.

It is better to view the list online rather than download it, then you can be sure you are always using the correct version.

Our list of hotline numbers is located on the Parliamentary Intranet (not on W4MP website) where it can be seen only by people with a parliamentary network account.  It is now listed as Hotlines for MPs under ‘H’ in the A-Z index on the intranet (click here). Click here for a direct link to the list.

It is also linked from the Constituency casework webpage on the parliamentary intranet and if you haven’t come across that very useful page do spend some time browsing through the excellent guides listed there. Here’s the link.

To clarify: you need to be working on the Parliamentary Network now to make those intranet connections.

If you do not have access to the UK Parliamentary Intranet, please use our Feedback Form to request a copy of the hotlines list, ensuring that you tell us who you work for. The list is available to Scottish Parliament and Members of the Senedd via their own Intranet.

Here’s something which is available to everyone: CEO email addresses: http://www.ceoemail.com/

LATEST UPDATES

20 March 2023

• Amended contact details for the Pensions Ombudsman
• Amended contact details for the Post Office
• Amended contact details for Scottish Power

9 March 2023

• Added contact details for the Consumer Council for Water
• Amended contact details for Creative Scotland
• Amended contact details for Ofwat
• Added contact details for Pinnacle Group
• Added contact details for Switch2
• Amended contact details for enquiries relating to Ukrainians

23 February 2023

• Amended contact details for Anchor (formerly Anchor Hanover)
• Amended contact details for Evri
• Amended contact details for HomeGroup
• Added contact details for Legal and General
• Amended contact details for Ovo
• Added contact details for The Planning Inspectorate
• Amended contact details for UK Finance

14 February 2023

• Amended contact details for British Gas
• Added contact details for the Crown Estate Scotland
• Amended contact details for the Government Equalities Office
• Amended contact details for Lancashire Police
• Amended contact details for the Metropolitan Police

3 February 2023

• Added contact details for the administrators of Flybe
• Amended contact details for the Land Registry
• Added contact details for Manchester Move
• Amended contact details for Yorkshire Water

27 January 2023

• Amended contact details for the Centre for Health and Disability Assessments
• Amended contact details for HMRC
• Amended contact details for the Pension Protection Fund

19 January 2023

• Amended contact details for the British Red Cross
• Amended contact details for the Human Tissue Authority (HTA)
• Added contact details for The Lowell Group
• Amended contact details for Mears Housing
• Amended contact details for National Grid

11 January 2023

• Amended contact details for NS&I
• Amended contact details for Thames Water

9 January 2023

• Amended contact details for British Gas
• Amended contact details for DWP – including Universal Credit
• Amended contact details for HMRC (Child Benefit)
• Added contact details for Lidl
• Amended contact details for Network Rail
• Amended contact details for NS&I
• Added contact details for So Energy
• Amended contact details for TransPennine Express
• Added contact details for Unison
• Amended contact details for United Utilities
• Amended contact details for the Valuation Office Agency (VOA)

20 December 2022

• Amended contact details for Centrica/British Gas/Scottish Gas
• Amended contact details for FirstPort
• Amended contact details for National Highways (formerly Highways England)
• Added contact details for NatureScot
• Added contact details for One Vision Housing
• Added contact details for P&O Cruises
• Added contact details for Starling Bank

8 December 2022

• Added contact details for the Academic Technology Approval Scheme
• Added contact details for Arriva
• Amended contact details for Child Maintenance
• Amended contact details for the Disclosure and Barring Service (DBS)
• Amended contact details for Evri (formerly Hermes)
• Amended contact details for Highlands and Islands Enterprise
• Amended contact details for the Mayor of the Sheffield City Region
• Added contact details for Merseyrail
• Added contact details for the National Aids Trust/HIV Discrimination Service
• Amended contact details for Public Health Scotland

30 November 2022

• Amended contact details for the Office of Road and Rail
• Added contact details for the University of Cambridge
• Added contact details for West Yorkshire Police

14 November 2022

• Amended contact details for the British Parking Association
• Amended contact details for the Children’s Society
• Amended contact details for DWP – please look at these carefully, there’s a lot of changes
• Amended contact details for easyJet
• Amended contact details for Govia/Southern Rail
• Added contact details for HM Prisons and Probation Service (for contact with individual prisons)
• Added contact details for Link – the UK cash machine network
• Amended contact details for Smart Energy GB
• Amended contact details for Qatar Airways
• Amended contact details for UCAS
• Amended contact details for Vodafone
• Added contact details for Wales and West Utilities

26 October 2022

• Amended contact details for the Charity Commission
• Amended contact details for DWP Debt Management
• Amended contact details for Network Rail
• Amended contact details for the Ombudsman Services
• Added contact details for Primark
• Added contact details for the Scottish Fire and Rescue Service
• Amended contact details for Yorkshire Housing

30 September 2022

• Amended contact details for British Airways
• Amended contact details for E.On
• Amended contact details for L&Q Housing
• Amended contact details for the Pensions Ombudsman
• Amended contact details for Sanctuary Housing
• Amended contact details for Virgin Atlantic Airways

14 September 2022

• Amended contact details for HM Courts & Tribunals Service
• Amended contact details for Manchester Airports Group
• Removed contact details for Migrant Help

5 September 2022

• Amended contact details for Asda
• Amended contact details for the Child Support Agency
• Removed obsolete contact details for NPower
• Amended contact details for The Office of the Scottish Charity Regulator
• Amended contact details for Ovo Energy
• Added contact details for The Pensions Ombudsman
• Added contact details for the Scottish Courts and Tribunals Service
• Added contact details for Sussex Police
• Amended contact details for Uber
• Added contact details for Utility Warehouse

12 August 2022

• Amended contact details for the Lancashire Police and Crime Commissioner
• Amended contact details for the Law Society of Scotland
• Amended contact details for Manchester Airport
• Amended contact details for P&O Ferries
• Amended contact details for Talk Talk

4 August 2022

• Added contact details for the Armed Forces Pension Scheme
• Removed incorrect DWP/PIP hotline number
• Added contact details for the Labour Relations Agency (Northern Ireland)
• Added contact details for the South African High Commission

26 July 2022

• Added contact details for Affinity Water
• Amended contact details for British Red Cross
• Amended contact details for the Education and Skills Funding Agency
• Amended contact details for John Lewis
• Amended contact details for Manchester Airport
• Added contact details for the Mental Health Foundation
• Amended contact details for NHS England
• Amended contact details for PIP/DLA
• Added contact details for The Royal College of Physicians
• Added contact details for The Royal College of Psychiatrists
• Amended contact details for The Scottish Public Pensions Agency

30 June 2022

• Amended contact details for DWP Operations – Ministerial Correspondence
• Amended contact details for DWP Operations – Complaints and Correspondence
• Amended contact details for DWP Works Services Director, Working Age
• Amended contact details for DWP Universal Credit Operations Director
• Amended contact details for DWP – Pensions
• Amended contact details for Marston Holdings
• Amended contact details for Ofsted
• Added contact details for Zoom Video Communications

28 June 2022

• Added contact details for ACAS
• Amended contact details for Asda
• Added contact details for Coca-Cola Europacific Partners
• Added contact details for the High Commission of Canada
• Added contact details for L&Q Housing
• Removed contact details for The Rent Service (it’s now part of the VOA)
• Added contact details for Registers of Scotland (ROS)
• Amended contact details for Sainsburys
• Added contact details for Trafford Housing Trust

10 June 2022

• Amended contact details for the Civil Aviation Authority CAA
• Added contact details for the Export Support Service (Department for International Trade
• Added contact details for Stoke Newington Police
• Amended contact details for the Valuation Office Agency

6 June 2022

• Amended contact details for the British Insurance Brokers’ Association (BIBA)
• Amended contact details for the Disclosure and Barring Service
• Amended contact details for DWP – Pensions/Retirement Services
• Amended contact details for Easyjet
• Added contact details for Fedex (passport service only)
• Amended contact details for Scotrail
• Added a guide to Holiday Law from Trading Standards (BEIS)

24 May 2022

• Amended contact details for Axa
• Amended contact details for Cancer Research UK
• Added contact details for the Embassy of the Republic of Croatia in the UK
• Added contact details for the Embassy of Saudi Arabia in London
• Added contact details for HomeGroup
• Amended contact details for the Money and Pensions Service
• Amended contact details for the Office of the Public Guardian
• Added contact details for the Pancreatic Cancer UK
• Amended contact details for the Post Office

9 May 2022

• Amended contact details for Ovo Energy
• Amended contact details for SSE

5 May 2022

• Added contact details for the Animal and Plant Health Agency (dealing with people who wish to bring pets from Ukraine)
• Added contact details for Avanti West Coast
• Amended contact details for Easyjet
• Added contact details for the Electoral Commission
• Amended contact details for International Airlines Group/British Airways
• Amended contact details for NHS England

21 April 2022

• Amended contact details for UK Parliament ministerial offices
• Added contact details for Companies House
• Amended contact details for Oxfam

11 April 2022

• Amended contact details for South West Water

31 March 2022

• Amended contact details for the Alzheimer’s Society
• Added contact details for Alzheimer’s Research UK
• Amended contact details for Citizens’ Advice Scotland
• Added information relating to HM Passport Office (comes under UKVI)
• Amended contact details for the Housing Ombudsman
• Added contact details for the Minister for Refugees
• Amended contact details for NHS Ayrshire and Arran
• Added contact details for the Royal College of Emergency Medicine
• Amended contact details for Sainsbury’s
• Amended contact details for Smart Energy GB

24 March 2022

• Amended contact details for the Adjudicator’s Office
• Amended contact details for Barclays
• Amended contact details for British Gas
• Amended contact details for Hyde Housing
• Amended contact details for Ofwat
• Added contact details for Ukraine-specific visa enquiries to the Home Office
• Added contact details for Octopus Energy
• Added contact details for the YMCA

11 March 2022

• Amended contact details for DCMS
• Added contact details for Northumbrian Water
• Added contact details for Rent Smart Wales
• Added contact details for The Royal College of Obstetricians and Gynaecologists
• Added contact details for Thames Valley Police

4 March 2022

• Added new information relating to Ukraine
• Added contact details for Freeview
• Added contact details for Hyde Housing Group
• Added contact details for NHS Dental Services
• Amended contact details for OVO
• Added contact details for Sanctuary Housing
• Amended contact details for SSE Energy and SSE PLC – which are now completely separate companies

24 February 2022

• Added a new section related to the situation in Ukraine
• Amended contact details for the Equality and Human Rights Commission (EHRC)
• Amended contact details for the Foreign & Commonwealth Development Office
• Amended contact details for Just Eat
• Amended contact details for Samaritans
• Amended contact details for Virgin Media O2

21 February 2022

• Amended contact details for Action Fraud
• Amended contact details for the Association of British Insurers (ABI)
• Added contact details for BookTrust
• Amended contact details for British Gas
• Added contact details for British Transport Police
• Added contact details for Cancer Research UK
• Amended contact details for the Civil Aviation Authority
• Added contact details for FirstPort
• Added contact details for Network Homes
• Amended contact details for Ofgem
• Added contact details for Oxfam
• Added contact details for the Parole Board (England and Wales)
• Added contact details for Persimmon Homes
• Added contact details for R3 – the trade association for the UK’s insolvency, restructuring, advisory and turnaround professionals
• Added contact details for Specsavers
• Amended contact details for Tesco
• Added contact details for UCAS
• Added contact details for World Vision UK