Forthcoming training sessions from the Commons Learning and Development Team

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Please find below information on training courses from the Commons Learning and Development Team which will take place in the next two weeks. Please click the links if you are available to join.

W/C 31 January (this week)

W/C 7 February

W/C 14 February

Vote Office: Training for Members’ Staff

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Members’ staff are invited to learn more about the Vote Office and the services it offers to support their work.

The Vote Office is hosting the following sessions for Members’ staff in the coming months:

  • Introduction to the Vote Office (Monday 21 February, 13:00-13:40)
  • Navigating Parliamentary Papers (Friday 20 May, 10:00-10:40)

To sign up for either or both sessions, please email vote_office@parliament.uk. Full details are below.

Introduction to the Vote Office

Monday 21 February 2022, 13:00 – 13:40

Virtual, MS Teams
Contact: x3631, vote_office@parliament.uk

This virtual session will provide an overview of the Vote Office and the services we offer to support Members’ staff and offices in their work.

Both Westminster and constituency-based staff are welcome. The session is suitable for anyone who has recently joined a Member’s office or would like a refresher on our services.

The session covers:

  • The role of the Vote Office
  • How we assist Members’ Staff with research, casework and understanding parliamentary business
  • The Vote Office’s digital services and delivery service for staff working remotely.

The session will last 30 minutes, with an additional 10-minute Q&A.

Navigating Parliamentary Papers

Friday 20 May 2022, 10:00 – 10:40

Virtual, MS Teams
Contact: x3631, vote_office@parliament.uk

This workshop will go into greater detail on a range of parliamentary papers available in the Vote Office, walk through their format, and explain their relevance to Chamber business.

Both Westminster and constituency-based staff are welcome.  The session is suitable for new staff who need an understanding of business papers in their role, or those who would like to enhance their knowledge.

The session includes:

  • A full walkthrough of the Order Paper and the Vote bundle
  • An explanation of Bills, amendment papers and other associated documents that the Vote Office provides
  • Details of other laid papers and publications that are available in the Vote Office.

The session will last 30 minutes, with an additional 10-minute Q&A.

For more information and to sign up to these sessions, please email vote_office@parliament.uk.

Forthcoming HOC Library Talks

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The Commons Library is running a series of weekly talks starting 13th January covering topical issues, constituency casework, and statistics.

Their expert staff will cover:

and more.

There are also talks from the National Audit Office (NAO) on

You can browse and book all upcoming talks and watch previous talks on Act. Any questions please email hclibrary@parliament.uk

New mental health training courses from Learning & Development

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Please note that, when trying to access these courses, if you receive automated messages such as “you don’t have Moodle” or “it is not for learners”, please check, in the first instance that you have valid security clearance by contacting the Security Vetting Team.  If you do have valid security clearance and still receive error messages, please contact the Digital team on x2001.

Distressed Callers (1 day)

https://parliament.learningpool.com/mod/facetoface/view.php?id=3965

Course overview

  • Core skills when supporting emotional service-users.
  • Understanding the use of empathy when communicating on the telephone.
  • Recognising the impact of our approaches when supporting challenging (distressed) callers.
  • Responding to challenging callers and those with differing needs.
  • Looking after ourselves after the call

Approach

The training will experiential to enable attendees to practice skills and build confidence through role play scenarios and the opportunity for supportive feedback and encouragement.

 

Vicarious Trauma (short Webinar sessions)

https://parliament.learningpool.com/mod/facetoface/view.php?id=3968

This is a short introductory webinar on vicarious trauma.

Vicarious trauma is a term for the emotional changes a person can experience when helping people who have traumatic stories to tell.

The session is an initial opportunity to define vicarious trauma and look at why we are at risk, how to identify the signs and how we can minimise the risk in our response.

Vicarious Trauma (1 day)

https://parliament.learningpool.com/mod/facetoface/view.php?id=3969

Regularly hearing about or responding to traumatic events can take its toll on those people who work in helping professions and supportive jobs.

Vicarious trauma is a term for the emotional changes a person can experience when helping people who have traumatic stories to tell.

It may be that you have taken a call, read something or seen images and they stick in your head and you keep thinking about it. Or you often find yourself reflecting, outside of your work, on the upsetting and emotional things that you’ve heard from people contacting your service.

This insightful and practical course provides a more in-depth opportunity to focus on your self care and well being in relation to vicarious trauma.  It will explore how to address and effectively manage vicarious trauma to keep a healthy workplace.

Creating a safe workplace for Members’ staff – guidance on bullying, harassment and sexual misconduct

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All MP Staff Q&A Session – Creating a safe workplace for Members’ staff – guidance on bullying, harassment and sexual misconduct

10:00 – 10:45 – Thursday 10 June 2021

Open to all of the staff of MPs.  For further information and booking, please see https://parliament.learningpool.com/mod/facetoface/view.php?id=4492

 

Office Restructure familiarisation sessions

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This session, aimed at MPs and their HR proxies, is run by the Members’ HR Advice Service to supplement the Best Practice Guide to Office Restructures.

The session will provide information about how to manage restructuring the office when you are considering reorganising your staffing resources to respond to changing priorities. It will cover employer responsibilities and provide practical advice about the best practice approach to managing the restructure process effectively. This will help you to ensure staff are treated fairly, properly consulted, and supported.

More information about the support available from the Members’ HR Advice Service will also be provided

See here for further information and booking:

17 June 2021 – 10:00 – 10:45 – https://parliament.learningpool.com/mod/facetoface/view.php?id=4438

1 July 2021 – 10:00 – 10:45 – https://parliament.learningpool.com/mod/facetoface/view.php?id=4439

 

Introduction to the Vote Office: Training for Members’ Staff

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Members’ staff are invited to learn more about the Vote Office and the services we offer to support their work.

Friday 11 Jun 2021, 11:00 – 11:40 on MS Teams

Booking essential.  For full details please see here: https://intranet.parliament.uk/business-news/news-current-issues/whats-on/2021/june/introduction-to-the-vote-office-training-for-members-staff/

 

All MP staff virtual Q&A – Dealing with aggressive and abusive constituents

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Time: 14:00
Date: Friday 26 February 2021
Where: Online – MS Teams

The focus of this month’s session will be dealing with aggressive and abusive constituents, both over the phone, in person and on social media. Our expert speakers are Neil Cahalin (Personal Security Adviser) and David Mair (Social Media and Security Analyst).

If you would like to register a question ahead of the event, please email MST@parliament.uk. You will also be given the opportunity to ask questions during the session.

To book to join this session, please click here: https://parliament.learningpool.com/mod/facetoface/view.php?id=3842 

Law Training Sessions from the Learning and Development Team

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The Learning and Development has arranged some new law training sessions in March.  Please book yourself onto them using the intranet links below.

Introduction to housing law: Homelessness
https://parliament.learningpool.com/mod/facetoface/view.php?id=3874

Introduction to housing law: Security of tenure 
https://parliament.learningpool.com/mod/facetoface/view.php?id=3876

Introduction to housing law: Social housing
https://parliament.learningpool.com/mod/facetoface/view.php?id=3877

Introduction to housing law: Disrepair
https://parliament.learningpool.com/mod/facetoface/view.php?id=3875

The Law and Special Educational Needs
https://parliament.learningpool.com/mod/facetoface/view.php?id=3878

Introduction to Anti-Social Behaviour and the Law
https://parliament.learningpool.com/mod/facetoface/view.php?id=3879

 

Places still available for February.

Universal Credit Overview
https://parliament.learningpool.com/mod/facetoface/view.php?id=3036

Office Manager- Getting started
https://parliament.learningpool.com/mod/facetoface/view.php?id=3492

 

Please note that the waiting list function is not available at the moment, therefore, please go to the Act pages regularly to check the availabilities.  Please also note that these courses may be arranged in the future but we do not have the dates yet.