Housing Casework Forum – 21 July 2022


The Library, in conjunction with the Members’ Services Team, is pleased to invite you to the Casework Discussion Forum which will take place virtually each month.

The next session is taking place on Thursday 21 July, 2-3pm and will be a Q&A session on the topic of Housing. It will be led by Wendy Wilson from the Library.

The Forum will be complemented by a dedicated Teams chat which will allow you to share ideas and best practice, as well as support being on hand from the Library should specialist knowledge be required.

(Please note, you do not have to be a Caseworker to attend these sessions, they are open to any Members’ staff who handle casework.)

If you have any questions, please contact MST@parliament.uk

To book, please visit ACT: https://parliament.learningpool.com/mod/facetoface/view.php?id=5177

Casework forum


The Commons Library, in conjunction with the Members’ Services Team, are pleased to announce a new series of talks on research, casework and policy to take place virtually each month.

The talks will cover a different topic each session as decided by Members’ staff, and the first event will be taking place Wednesday 22 June, 9.30 – 10.30am. You can book your place on ACT.

They will also be complemented by a dedicated Teams chat which will allow you to share ideas and best practice, as well as support being on hand from the Library should specialist knowledge be required.

Please note, you do not have to be a Caseworker to attend these sessions, they are open to any Members’ staff who handle casework. If you have any questions, please contact MST@parliament.uk

All MP Staff Q&A – Home Office / Ukraine


Due to high demand, MST is repeating the event it originally ran on 23 May.

They are very lucky to be joined by Katie Shooter from the Home Office who can answer your queries on visa applications and Homes for Ukraine sponsors.

The session will be taking place on Tuesday 21 June, 11am – 12pm and you can book your place here.

If you would like to submit a question, please email MST@parliament.uk

Here is the recording of the original event  All Staff Question and Answer Session with Home Office-20220523_143037-Meeting Recording.mp4

If you did NOT attend, last time, it is recommended you watch the session recording before submitting a question so we do not receive duplicate queries.

MST Roadshow: Yorkshire and Humber region


Time: 12:4pm
Date: 30 June 2022
Venue: Railway Museum, York

Join the Member Services Team (MST) for the next regional roadshow for Members’ staff.

The session will start with lunch and with specialist input from the library. You will also have the chance to hear from House Services, IPSA and the Home Office.

If you are based in this region you will have been sent a calendar invitation. Please accept or decline the invite to help us with catering.

If you have not received an invitation, please contact mst@parliament.uk

East Region Roadshow


Calling all Office Managers in the East Region.

MST is hosting the launch event for the roadshow on Teams on 25 January at 13.30.

Its super important that as many people as possible come from this region to vote for what they would like at the roadshow.

Everyone has been emailed an invitation, so if you could help to encourage people to come along, including your teams, it would be appreciated.

Members’ Services Fair


The Members’ Services Fair continues today and tomorrow in Portcullis House.

A few remaining places are available for Members and Members’ Staff to join special Doorkeeper tours, which will take you to key business areas around the House. Doorkeepers will be able to answer any questions you may have about access or finding your way around Parliament.

Click here to book your place.

Places are also available on a drop-in basis – please visit the Members’ Services Team desk in the PCH Atrium or ask Ross, Adrian, Kieron, Chris or Aaron from the Doorkeeper team to check availability.

Tours will depart regularly from the PCH Atriumand will take approximately 30 minutes. Each tour group will be limited to five people.

The Members’ Services Fair has been arranged as an opportunity for you to learn more about the support, services and facilities available to you. Staff representing teams including the Digital Service, Members’ security, IPSA and HR will be on hand in the Atrium and Attlee Suite in PCH to answer any questions you have, provide an introduction to the services and facilities available to you and provide resources and further information.

If you would like to arrange to visit the Fair at a specific time or to speak to a particular service, please contact the Members’ Services Team by emailing mst@parliament.uk.

Click here to find out more.

Forthcoming drop-in Q&A sessions


The Members Services Team have some drop-in Q&A Sessions coming up:






Members’ Staff Roadshows


Members’ Staff Roadshows – Refreshed: Launch event for the North West region

The Members’ Services Team (MST) have recently taken ownership of the regional constituency events (or roadshows).  We very much intend to return to face to face roadshows in due course, but in the meantime we have consulted MPs’ staff and other stakeholders on what our virtual roadshows might look like. We are therefore piloting a new type of virtual roadshow that will have two phases:

A short launch event on MS Teams, where the MST will ask you what you would like included in the roadshow.  The first launch event is on Thursday 15th July at 09.30 for the North West region.

As well as constituency based staff, we want to hear from staff who work in Westminster, whose constituency is in the North West.  If you work for an MP in this region, you will receive an email asking you to vote on whether you will attend, and if you vote yes, you will then receive an invite to the roadshow itself.  At the launch event, you can let us know what subjects you would like to discuss, and which of the break-out groups we are planning will be beneficial for you.  We will not be having presentations from House services, but staff from those services will be at both the launch event and the roadshow itself.  Your views will be key and we really want to hear from you.

The actual roadshow event will then follow the launch event between 4-6 weeks later.  For the North West region, the roadshow is on the 7th September at 09.30 and will be virtual.

It is really important that you register for the event, so please vote; and if you haven’t received an email, please contact mst@parliament.uk.

The next event will be for staff working for MPs in Scotland, and further details will follow.


See more here: https://intranet.parliament.uk/business-news/news-current-issues/news/2021/july/refreshed-members-staff-roadshows-launch-event-for-the-north-west-region/

All MP staff virtual Q&A session – Dealing with distressed and suicidal callers


As you may be aware, the Members’ Services Team runs a monthly phone-in Q&A session for MPs’ staff. The next one is taking place on Wednesday 16 December, 3-4pm and the theme of this session will be dealing with distressed and suicidal callers.

For further information and a link to join the meeting, please see this page on the intranet:


Office Managers’ Virtual Drop-in – every Wednesday


At 11:00 every Wednesday, there is an MPs’ Office Managers’ Drop-in on Microsoft Teams.

During these meetings, you can learn about and discuss:

  • House of Commons updates
  • Security information
  • Information about Parliamentary Digital Services
  • Information about IPSA
  • Information and support relating to wellness and wellbeing

You also have the opportunity to put your questions to the Members’ Services Team and to other Office Managers about anything relevant to your work.

If you are an MP’s Office Manager (or if your office does not have one, an appropriate alternative) and have not received an invitation to the regular weekly drop-ins, please email your details to  MST@parliament.uk and ask to be added.