This one day course is designed to equip staff with the skills and confidence to handle challenging conversations with customers or employees in a sensitive and professional way.
A person’s emotional state can affect their reactions. Understanding how this happens can help you resolve conflict more successfully.
The Samaritans trains their volunteers in active-listening techniques using a model known as the ‘listening wheel’. This course will cover these techniques to help you build rapport with a person in order to alleviate their distress and de-escalate any anger and aggression, which can be used to great effect in the workplace.
For full details and dates, please click here: https://parliament.learningpool.com/mod/facetoface/view.php?f=518
Attendees will discuss the causes signs and symptoms of mental health, how to respond to and deal with a situation and how they can support and unburden themselves after the event.
For full details and dates, click here: https://parliament.learningpool.com/course/view.php?id=260
Having a good level of emotional resilience can positively affect teams, colleagues, other individuals and one’s own wellbeing, increasing productivity and performance in the workplace. Individuals will have a better chance of delivering results at work if they are able to deal with stressful life events.
The course will focus on managing emotional health and empowering delegates to support others. It will help delegates to identify and respond to increasing demands in a way that helps them to get through challenging situations and continue to learn and grow.
For full details and dates, please click here: https://parliament.learningpool.com/course/view.php?id=575
This course will cover the essentials of good writing which are needed for drafting briefings such as content, structure, layout & use of language that meets the reader’s needs, and the process of drafting, editing and clearing a briefing.
For full details and dates, click here: https://parliament.learningpool.com/course/view.php?id=553
This course is open to Members’ Staff who are Office Managers and want to explore people management in more depth and achieve a CMI management accreditation.
This course aims to develop office managers to manage people to greater effectiveness and build respectful and positive relationships and working environments. There will be a series of three workshops each one taking one day to complete. The workshops will focus on building effective relationships, leading, motivating and creating a culture of empowerment to get the best out of people and the benefits of good recruitment. It is necessary to attend all three workshops to complete the course. Material will be sent out in advance of the course starting in order that attendees may profile themselves beforehand and the course can be more specifically targeted to them.
For full details, click here: https://parliament.learningpool.com/course/view.php?id=1270
Training
The main resource for training for Members’ Staff is The Members’ Services Team.
Courses take place online, on the Parliamentary Estate and regionally, and if a course of interest is not available at a convenient location or date, they will endeavour to accommodate specific requirements, subject to sufficient demand (12 delegates and above).
Courses are free of charge to all Members’ staff who are paid through IPSA’s staffing allowance and travel costs to training events can be met from the expenses scheme administered by IPSA.
The full course catalogue is available via Act – the Parliamentary learning management system. Some courses are advertised as being for House staff, but MPs’ staff can still sign up for some of them, such as some of the courses from Parliamentary Digital. If in doubt, please do contact L&D for advice.
If you see a course you’d like to do, but there isn’t a session advertised yet, please do put yourself on the waiting list so that the MST knows that people are interested. This will also ensure that you get a notification of when a session is available.
email: [email protected]
House of Commons Library
The House of Commons Library arranges inductions, training and events for MPs and MPs’ staff. Visit the Library’s website to find out more.
To receive information on all upcoming Commons Library training courses and events, sign up for email updates for MPs’ staff and bookmark the Library’s ACT page.
Latest Training Courses
Good Information Toolkit Talk from the House of Commons Library How does health literacy impact constituents and the NHS? Join us for an essential session focused on improving health literacy, where we will ask: What is health literacy? If you’re working in a constituency, this session can help you engage with communities about their health…
Time: 14:30 – 15:30Date: 8 May 2025Location: Online via MS Teams The Casework Discussion Forum takes place each month via MS Teams. The topic for May’s forum meeting will be a Local transport Q&A (UK wide). We’ll be joined by Roger Tyers and Mike Benson from the Library’s Business and Transport team, and Iona Stewart from the…
A free seminar from the Pensions Policy Institute, kindly sponsored by Phoenix Group. Time: 12:00 – 13:00Date: Tuesday 13 May 2025Location: Central Hall Westminster, Dinsdale Young Room, Storey’s Gate, London, SW1H 9NH Pensions are important, but can be very confusing. We can help with this The Pensions Policy Institute (PPI) would like to invite you…
House of Commons Library Talk Session outline People who move to the UK can often make it their permanent home after a while by applying for indefinite leave to remain and then British citizenship. We’ll discuss how this works, how long it normally takes and recent announcements in this area from both the Labour government…
House of Commons Library Talk Session outline Cash access, use and acceptance are declining. Recent legislation has tried to address the issues this causes for people reliant on cash. This talk will outline the law in this area and how caseworkers can help constituents with cash access requests. Time: 10:30 – 11:30Date: 24 April 2025Location:…
By Jennifer Lees-MarshmentProfessor of Political Management and Marketing at The University of Dundee Wednesday April 2nd at 2pm This workshop will present practical recommendations for supporting staff in political offices. These were created by interviewing political advisors who worked for Prime Ministers, Ministers and MPs in the UK, Canada, Australia and New Zealand about what…
Time: 10:30 – 11:30Date: 8 April 2025Location: Online via MS Teams The Casework Discussion Forum takes place each month via MS Teams. For the April 2025 forum we will be joined by staff from the Home Office MP account management team. The session will provide an overview of the Home Office MPAM team and a chance…
The Bank of England wishes to invite Members of Parliament to a briefing in Portcullis House on Thursday 27th March from 9.30-11.00: How the Work of the Bank of England Affects Your Constituents The Bank’s wide-ranging work – on interest rates, the safety of the financial system, managing the UK’s high-value payment system, and supplying genuine, difficult-to-counterfeit banknotes, among…
A new online course has become available for Members’ staff – an introduction to British Sign Language. If you would be interested in joining the waiting list for this course, please follow this link: https://parliament.learningpool.com/course/view.php?id=2366
Welcome to Parliament. The new joiner induction sessions are available to book via the ACT portal. If you have a new joiner in your office, please share with them. This session will welcome you to being part of the Parliamentary community and cover essential information from key House services that will help you to settle…
