MST Roadshow: Yorkshire and Humber region


Time: 12:4pm
Date: 30 June 2022
Venue: Railway Museum, York

Join the Member Services Team (MST) for the next regional roadshow for Members’ staff.

The session will start with lunch and with specialist input from the library. You will also have the chance to hear from House Services, IPSA and the Home Office.

If you are based in this region you will have been sent a calendar invitation. Please accept or decline the invite to help us with catering.

If you have not received an invitation, please contact

Elizabeth Tower: From construction to conservation


With most of the scaffolding now removed from the Elizabeth Tower, the intricate conservation work on the exterior of the building is revealed in all its glory.

On Wednesday May 4 at 1800 you can join the next of these regular talks to hear how teams of experts have been working to restore the original designs and preserve the Tower for future generations.

At the end of the talk, 15 minutes are available for you to ask questions.

This is an online event and will be hosted on Microsoft Teams Live Events, for booking click on this link

Important date of 28 April 2022, for non-recent cases of bullying and harassment 


It has been a year since Alison Stanley wrote her 18 month independent review of the Independent Complaints and Grievance Scheme (ICGS), and 28 of her 33 recommendations have now been implemented. This is in large part due to the hard work of the ICGS team. We have created the new ICGS Hub, we are recruiting more investigators, and we have made the complaints process more streamlined and accessible.  

An important recommendation implemented in April 2021 was the agreed time limit for non-recent cases of bullying and harassment. Up until 28 April 2022, there will be no time limit on lodging non-recent cases (this has applied since non-recent cases were eligible under the scheme in October 2019). This has ensured that long-standing complaints that had not previously been addressed, such as the case of John Bercow, could be investigated.  

However, as agreed in both Houses, from 28 April 2022, there will be a time limit of one year from when the bullying and harassment incident (or the latest of those incidents) happened. This is to ensure investigations are conducted in a timely manner, and that evidence can be collected efficiently. After the ICGS opened to non-recent complaints, colleagues did come forward to have their non-recent complaints addressed through the ICGS. Almost three years later, this has naturally tapered off. In the past six months, all complaints were about recent experiences. 

It is extremely important that, if you want to make a complaint concerning bullying and harassment that happened more than one year ago, you should phone the helpline before 28 April 2022.  

For anyone experiencing sexual misconduct, it can take a long time to come to process that behaviour, and so there will continue to be no time limit placed on complaints of sexual misconduct.  

These changes do not apply in respect of complaints about the behaviour of members of the House of Lords or their staff. These complaints are dealt with under the Lords Code of Conduct, which states that complaints must usually be made within six years of the conduct complained of. 

You can call the independent ICGS helpline anonymously and as many times as you need, to ask for advice and information. You can also make a formal complaint about behaviour that you have experienced. Your calls will be treated confidentially and empathetically. For more information please visit the ICGS hub. Former members of the parliamentary community can visit the UK Parliament website for further information.  

The helpline is there for all of us. Please use it. 

Jo Willows, 

ICGS Director 



PolicyMogul is rolling out a free political monitoring and research platform to all parliamentarians and staff
PolicyMogul is a political monitoring and research platform that helps MPs and their staff stay on top of political developments and avoid missing important information from constituents and others.

Many MPs and their staff are actively using the free service.

Please see further details here:

No need to book IPSA calls in advance


There’s no longer any need to book calls to IPSA in advance, you can just call them directly on 020 7811 6400. Your call will be answered by a member of the team, not necessarily your Account Manager or Payroll Officer, who will try to resolve your issue or will forward to a member of the team

However, if you do still want to book a call with a specific team member at a particular time, you can still do this too, using call booking system. You can find the link at the bottom of every IPSA Bulletin.