Training

New Starters Welcome to Parliament induction

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Time: 1000 – 1200
Date: Monday 2 November 2026
Location: online via MS Teams
Registration: please sign up via ACT
Further information: please email MMSST@parliament.uk

The Members and Members’ staff Services Team invites all new Members’ Staff to join us for a two hour Welcome to Parliament induction session.

Aims:​

  1. To welcome you to the Parliamentary community​
  2. To give you an awareness of Teams across the House and how they can support you in your new roles.

The session is interactive and will include polls, quizzes, and case study examples – please come prepared to engage and get involved. 

Behaviour Code Seminar

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The Behaviour Code seminars for 20 and 29 October are already fully-booked, so a further October date has been scheduled as follows:

Time: 1400 – 1530
Date: 27 October 2026
Location: Online via MS Teams
Further information, future dates and booking: https://parliament.learningpool.com/course/view.php?id=2007

Description:

Our highly experienced and expert trainers will explain our behaviour code and the responsibility we all have to observe it.

By the end of this seminar you will be able to:

  • understand the key elements of the Behaviour Code
  • understand your role in contributing to a respectful and positive working culture
  • recognise and address inappropriate behaviour such as bullying, harassment and sexual misconduct
  • access formal and informal sources of support

Restart a Heart Day

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Learn potentially lifesaving CPR and emergency response skills

Time: 10:00 – 15:00
Date: Wednesday 14 October 2026
Location: Portcullis House Atrium

Restart a Heart Day aims to increase the number of people surviving out-of-hospital cardiac arrests by helping more people learn CPR and become Resus Ready.

Join the Parliamentary Health and Wellbeing Service (PHWS) and London Ambulance Service at this drop-in event, open to all passholders. It provides an opportunity for Members, Members’ staff and House staff to learn potentially lifesaving CPR and emergency response skills.

New Starters Welcome to Parliament induction

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Time: 1000 – 1200
Date: Tuesday 6 October 2026
Location: online via MS Teams
Registration: please sign up via ACT
Further information: please email MMSST@parliament.uk

The Members and Members’ staff Services Team invites all new Members’ Staff to join us for a two hour Welcome to Parliament induction session.

Aims:​

  1. To welcome you to the Parliamentary community​
  2. To give you an awareness of Teams across the House and how they can support you in your new roles.

The session is interactive and will include polls, quizzes, and case study examples – please come prepared to engage and get involved. 

Public Service Ombudsman – Complaints Champions Workshop

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Open to Members of Parliament and their staff.

The Public Service Ombudsman (formerly known as the Parliamentary and Health Service Ombudsman) independently investigates complaints about UK government departments, other public organisations, and the NHS in England. 

Complaining can be complicated for some people. If you are a Member of Parliament, or work for one, we want to help equip you with all the skills to help you, your colleagues and your constituents navigate the process.

You will learn:

  • what the Ombudsman does and the barriers to complaining
  • the statutory requirement for MPs to refer complaints from their constituents to the PSO 
  • how the PSO can work with you to improve access to justice for your constituents
  • how you can work with the PSO to hold government departments, public bodies and NHS organisations to account

Book your place via ACT

Security Awareness Talks

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The Security Awareness Programme offers a range of sessions open to all passholders.

You’ll hear from members of the Parliamentary Security Department (PSD), senior leaders, and guest speakers. Sessions cover a wide variety of topics, including:

  • recognising and responding to security risks
  • staying safe online
  • building good security habits at work and at home
  • reporting security risks

The skills and knowledge you gain can help you in both your professional and personal life

Please see here for details of how to sign up.

Casework masterclass – Casework Discussion Forum

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Time: 1400 – 1530
Date: Thursday 24 September 2026
Location: Online via MS Teams

Join us for this extended casework forum session which aims to bring you essential tips, tricks and advice on how to effectively manage casework. With the authors of the Library’s Guide to casework and W4MP’s accompanying Casework guide on hand, we will also have guests from a variety of other useful Parliamentary services available to answer your questions.

This session will give you the change to share your experiences, get advice from fellow caseworkers and learn about other services which might help make the vital work you do a little easier.  

For full details and to reserve your place, please see here

NEW Workshops with Professor Jennifer Lees-Marshment

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Professor Jennifer Lees-Marshment from the University of Dundee will be delivering a series of workshops for Members’ staff this autumn.

These interactive sessions are designed to encourage peer learning through discussion and breakout groups. The workshops will provide participants with the opportunity to share experiences, explore key topics and issues, and learn from colleagues across Parliament. All sessions will take place virtually via Microsoft Teams.

Further details about each workshop can be found on the ACT sign-up pages.

2 September, 2 – 3.30 pm
The pathway to success: understanding the capabilities developed as a Members’ staffer
For all Members’ staff.

14 October, 2 – 3.30 pm
Practical approaches to managing workloads in Members’ offices
Recommended for those with management responsibilities.

4 November, , 2 – 3.30 pm
Giving impactful feedback in Members’ offices
Recommended for those with management responsibilities.

Jennifer has also developed a Political Staffer Resource Centre: see https://www.dundee.ac.uk/political-staffer-resource-centre. This online resource shares guidance on a wide range of topics related to managing political staff including managing workloads, giving impactful feedback, wellbeing strategies for Members’ offices, maintaining morale and motivation and recruiting and orientating new staff.