Training

Structure of the NHS in England (ICBs, trusts, etc) – Caseworker Discussion Forum

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Time: 1030 – 1130
Date: Thursday 12 February 2026
Location: Online via MS Teams
Information and booking: https://parliament.learningpool.com/course/view.php?id=1953

With Tom Powell, Manjit Gheera and Rachael Harker from the Commons Library.

Welcome to Parliament (Members’ Staff Induction)

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Welcome to Parliament.

The new joiner induction sessions are available to book via the ACT portal. If you have a new joiner in your office, please share with them.

This session will welcome you to being part of the Parliamentary community and cover essential information from key House services that will help you to settle in and get off to a good start in your new role.

If you have not yet obtained your parliamentary network access and would like to book, please contact MMSST@parliament.uk

Time: 10:00 – 12:00
Date: 15 January 2026
Location: Online via MS Teams
Booking: https://parliament.learningpool.com/course/view.php?id=1341

Time: 10:00 – 12:00
Date: 9 February 2026
Location: Online via MS Teams
Booking: https://parliament.learningpool.com/course/view.php?id=1341

Time: 10:00 – 12:00
Date: 10 March 2026
Location: Online via MS Teams
Booking: https://parliament.learningpool.com/course/view.php?id=1341

Library Talk – The relationship between church and state

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Time: 1400 – 1500
Date: 11 December 2025
Location: Online via Teams
Sign up link: https://parliament.learningpool.com/mod/facetoface/view.php?id=8325

The relationship between church and state is a very old feature of the UK constitution but also little understood.

This Library talk will explore the historical foundations of the UK’s two established churches – England and Scotland – how their relationship with ‘the state’ has evolved over time and what the main obligations and benefits are today.

With the recent announcement of a new Archbishop of Canterbury, the talk will also explain the Lords Spiritual and the King’s role in appointing bishops and archbishops, as well as the Lord High Commissioner to the General Assembly of the Church of Scotland. It will also explain the role of Parliament in Church Measures and the status of ecclesiastical law.

Joint Parliamentary and Health Service Ombudsman, Housing Ombudsman and Local Government and Social Care Ombudsman – Complaints Champions Workshop

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Time: 1000 – 1200
Date: 7 January 2026
Location: Online via MS Teams
Booking: https://parliament.learningpool.com/course/view.php?id=2573

This is a joint workshop from the Parliamentary and Health Service Ombudsman, Housing Ombudsman and Local Government and Social Care Ombudsman

The Parliamentary and Health Service Ombudsman (PHSO) independently investigates complaints about the NHS, UK government departments, and other public organisations in England.

Constituents often have issues that require the services of more than one Ombudsman, so the PHSO has partnered with the Housing Ombudsman and Local Government and Social Care Ombudsman to offer this workshop. This workshop will explain:

  • What an Ombudsman does
  • How to find the right Ombudsman for your complaint
  • What each of our organisations can and can’t investigate
  • The journey of a complaint at each organisation

Library Talk – Local government restructuring

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Time: 1400 – 1500
Date: 4 December 2025
Location: Online via Teams
Sign up link: https://parliament.learningpool.com/mod/facetoface/view.php?id=8324

County and district councils across England have been asked to present plans to Government to reorganise themselves into unitary authorities. Final proposals were due in on 28 November 2025.

This talk looks at what we know about the plans that have been submitted, which plans might be accepted, the timetable for changes, and the challenges of making reorganisation happen.

This will be useful for caseworkers, Commons staff, and anyone else who wants to find out what reorganisation means.

Benefitscast – November 2025

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The monthly Benefitscast from The Benefits Training Company features three of their benefits experts discussing the latest benefits news stories including changes to legislation, DWP announcments, relevant case law and guidance. There are links to the sources of the items discussed, and some that aren’t discussed if they think they might help.

In the November 2025 Benefitscast, David, Will and Pamela discuss:

  • Warm Home Discount
  • Pre-April LCWRA protection
  • Working age Council Tax Reduction schemes
  • Getting full arrears of the carer element in UC
  • Appealing a refusal to revise on grounds of official error; PIP and working caselaw.

You can find the latest Benefitscast here.

Library Talk – Infected blood compensation

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Time: 1030 – 1130
Date: 20 November 2025
Location: Online via Teams
Sign up link: https://parliament.learningpool.com/mod/facetoface/view.php?id=8416

The government established the infected blood compensation scheme in response to the Infected Blood Inquiry. The first payments from the scheme were made in October 2024 and as of September 2025, 3,284 people have begun a claim process.

This talk explains the origin of the scheme, how it operates in practice, and recent changes to application processes. It will be useful for caseworkers and anyone who is interested to find out more about infected blood compensation.

Preventing debt and homelessness this winter: impact case studies from leading organisations

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Time: 1030 – 1145
Date: Wednesday 26 November 2025
Location: Online
Registration: Click here to register
Cost: Free – presented by Policy in Practice

Record levels of temporary accommodation, rising arrears and deepening financial vulnerability are driving more people towards homelessness this winter. Many are already in debt or at risk of falling into it, yet millions of people across the UK are not receiving the support they are entitled to.

Frontline services are under immense pressure. Local authorities are working with shrinking budgets, while financial organisations are managing increased risk and exploring ways to support vulnerable customers more effectively.

The webinar will focus on how councils, third-party organisations and financial institutions such as Nationwide are using data and proactive support to prevent households from reaching crisis point.

Speakers will include:

  • Glyn Ashman from the London Borough of Hackney who will discuss the council’s campaign to support residents in temporary housing who are in arrears
  • Ian Cheatle from Nationwide, who is the first financial services provider to launch a free telephone benefits calculator service, helping people understand and claim the support they are entitled to while tackling digital exclusion

By acting earlier, organisations can reduce harm and deliver better outcomes for customers, residents and communities.

Join us to hear:

  • How organisations are using data to identify households at risk of debt or homelessness before crisis hits
  • How proactive support can help people access the financial support they’re entitled to and improve resilience.
  • Examples of prevention campaigns and pilots demonstrating measurable impact for both residents and customers.