Upcoming training from the Commons Library

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All of these courses will be presented on Microsoft Teams.
To browse and book courses, please click here

Finding Library research online
Tuesday 2 November
2:00-3:15

Finding parliamentary questions, debates and speeches online
Thursday 4 November
10:30-11:45

Media and news sources
Friday 5 November
10:30-12:00

Finding books and journals
Monday 8 November
2:00-3:15

Finding parliamentary papers online
Thursday 11 November
2:00-3:15

Parliamentary Search in depth
Friday 12 November
10:30-11:45

Finding parliamentary questions, debates and speeches online
Tuesday 16 November
10:30-11:45

Nexis News in depth
Wednesday 17 November
10:30-11:45

Finding Library research online
Friday 19 November
10:30-11:45

Finding Bills and Acts online
Monday 22 November
2:00-3:15

Find it online
Tuesday 23 November
10:30-11:45

Parliamentary Search in depth
Wednesday 24 November
10:30-11:45

Media and news sources
Tuesday 30 November
2:00-3:30

Supporting Distressed Callers

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This course aims to support the Member’s staff to build confidence and skills to deal with distressed callers. This is also an important part of new starters induction training.

Course Overview

  • Module 1: Mental Health Awareness Session
  • Module 2: Communication Skills
  • Module 3: Suicide/serious self-harm calls
  • Module 4: Difficult Calls
  • Module 5: An open session for Q&A

Approach

Debriefing and support will be given on an individual basis by telephone/virtual calls after the sessions are completed sharing your contact details with the trainer.

Duration: 60 minutes x 5 modules over 5 days. Debriefing and support after the training (optional).

Please click here to see the full details and to book a place on the course or the waiting list: https://parliament.learningpool.com/course/view.php?id=1877

If you have difficulty in viewing the details or clicking on the booking link, please click on the ‘enrol’ button first.

Office Restructure familiarisation sessions

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This session, aimed at MPs and their HR proxies, is run by the Members’ HR Advice Service to supplement the Best Practice Guide to Office Restructures.

The session will provide information about how to manage restructuring the office when you are considering reorganising your staffing resources to respond to changing priorities. It will cover employer responsibilities and provide practical advice about the best practice approach to managing the restructure process effectively. This will help you to ensure staff are treated fairly, properly consulted, and supported.

More information about the support available from the Members’ HR Advice Service will also be provided

See here for further information and booking:

1 July 2021 – 10:00 – 10:45 – https://parliament.learningpool.com/mod/facetoface/view.php?id=4439

 

Office Restructure familiarisation sessions

Standard

This session, aimed at MPs and their HR proxies, is run by the Members’ HR Advice Service to supplement the Best Practice Guide to Office Restructures.

The session will provide information about how to manage restructuring the office when you are considering reorganising your staffing resources to respond to changing priorities. It will cover employer responsibilities and provide practical advice about the best practice approach to managing the restructure process effectively. This will help you to ensure staff are treated fairly, properly consulted, and supported.

More information about the support available from the Members’ HR Advice Service will also be provided

See here for further information and booking:

17 June 2021 – 10:00 – 10:45 – https://parliament.learningpool.com/mod/facetoface/view.php?id=4438

1 July 2021 – 10:00 – 10:45 – https://parliament.learningpool.com/mod/facetoface/view.php?id=4439

 

Reminder – today! Creating a safe workplace for Members’ staff – guidance on bullying, harassment and sexual misconduct

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All MP Staff Q&A Session – Creating a safe workplace for Members’ staff – guidance on bullying, harassment and sexual misconduct

10:00 – 10:45 – Thursday 10 June 2021

Open to all of the staff of MPs.  For further information and booking, please see https://parliament.learningpool.com/mod/facetoface/view.php?id=4492

 

New mental health training courses from Learning & Development

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Please note that, when trying to access these courses, if you receive automated messages such as “you don’t have Moodle” or “it is not for learners”, please contact the Digital team to sort it out as it is a technical error, thank you.

Distressed Callers (1 day)

https://parliament.learningpool.com/mod/facetoface/view.php?id=3965

Course overview

  • Core skills when supporting emotional service-users.
  • Understanding the use of empathy when communicating on the telephone.
  • Recognising the impact of our approaches when supporting challenging (distressed) callers.
  • Responding to challenging callers and those with differing needs.
  • Looking after ourselves after the call

Approach

The training will experiential to enable attendees to practice skills and build confidence through role play scenarios and the opportunity for supportive feedback and encouragement.

 

Vicarious Trauma (short Webinar sessions)

https://parliament.learningpool.com/mod/facetoface/view.php?id=3968

This is a short introductory webinar on vicarious trauma.

Vicarious trauma is a term for the emotional changes a person can experience when helping people who have traumatic stories to tell.

The session is an initial opportunity to define vicarious trauma and look at why we are at risk, how to identify the signs and how we can minimise the risk in our response.

Vicarious Trauma (1 day)

https://parliament.learningpool.com/mod/facetoface/view.php?id=3969

Regularly hearing about or responding to traumatic events can take its toll on those people who work in helping professions and supportive jobs.

Vicarious trauma is a term for the emotional changes a person can experience when helping people who have traumatic stories to tell.

It may be that you have taken a call, read something or seen images and they stick in your head and you keep thinking about it. Or you often find yourself reflecting, outside of your work, on the upsetting and emotional things that you’ve heard from people contacting your service.

This insightful and practical course provides a more in-depth opportunity to focus on your self care and well being in relation to vicarious trauma.  It will explore how to address and effectively manage vicarious trauma to keep a healthy workplace.

Creating a safe workplace for Members’ staff – guidance on bullying, harassment and sexual misconduct

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All MP Staff Q&A Session – Creating a safe workplace for Members’ staff – guidance on bullying, harassment and sexual misconduct

10:00 – 10:45 – Thursday 10 June 2021

Open to all of the staff of MPs.  For further information and booking, please see https://parliament.learningpool.com/mod/facetoface/view.php?id=4492

 

Office Restructure familiarisation sessions

Standard

This session, aimed at MPs and their HR proxies, is run by the Members’ HR Advice Service to supplement the Best Practice Guide to Office Restructures.

The session will provide information about how to manage restructuring the office when you are considering reorganising your staffing resources to respond to changing priorities. It will cover employer responsibilities and provide practical advice about the best practice approach to managing the restructure process effectively. This will help you to ensure staff are treated fairly, properly consulted, and supported.

More information about the support available from the Members’ HR Advice Service will also be provided

See here for further information and booking:

17 June 2021 – 10:00 – 10:45 – https://parliament.learningpool.com/mod/facetoface/view.php?id=4438

1 July 2021 – 10:00 – 10:45 – https://parliament.learningpool.com/mod/facetoface/view.php?id=4439