Hotlines list updated 18 August 2021

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With the developing situation in Afghanistan, we have been updating the hotlines list as soon as we have received further contact information and useful links, so please do keep checking back to the list online.

If you have any useful contacts or information that are not on our list, please do let us know.

Please can you ensure that you use only the current list which can be found on the intranet here: https://intranet.parliament.uk/Documents/research-online-resources/research/constituency-casework/w4mp-hotlines.pdf

Please do not save or print the hotlines list, as this risks you using incorrect details and causing annoyance to the people you are contacting.

Information relating to the developing situation in Afghanistan

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As the situation in Afghanistan develops, w4mp is trying to obtain hotline contact details to assist MPs’ offices. The hotlines list has been updated this morning and will be updated each time new information is received.

Please let w4mp know if you have any contact details or other useful information which is not on the list and we will update it as quickly as possible.

Members of the public can look at the travel advice here: https://www.gov.uk/foreign-travel-advice/afghanistan

There is a 24 hour public helplinecrisis@fcdo.gov.uk

For people who are currently in Afghanistan, they should call the British Embassy Kabul on +93 (0) 700 102 000 or +44 (0)1908 516666 and select the option “Consular services for British nationals” as soon as possible.

Further information about the British Embassy in Kabul can be found here: https://www.gov.uk/world/organisations/british-embassy-kabul and you can follow its Twitter feed here: https://twitter.com/UKinAfghanistan


The House of Commons Library has produced a research briefing – ‘Resettlement scheme for locally employed civilians in Afghanistan’ which can be found here: https://commonslibrary.parliament.uk/research-briefings/cbp-9286/

“As British and coalition forces withdraw from Afghanistan there are increasing fears for the safety of thousands of former locally employed Afghan civilians who assisted them. This briefing examines the Government’s policies for resettlement of locally employed civilians in the UK.”

New HMRC Guide

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Her Majesty’s Revenue and Customs have updated their very helpful booklet, explaining how they can help you to help your constituents.

If you would like a copy of the updated version, please email us and we’ll send you the PDF.

*** Please note that we are only able to send these documents to current Members of the Senedd, Members of Parliament and Members of the Scottish Parliament and their staff with intranet email accounts. It is not available to members of the public. ***

New HMRC Guides for MPs and Staff

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Her Majesty’s Revenue and Customs have updated their very helpful booklets, explaining how they can help you to help your constituents. The two booklets are:

  • HMRC Casework guide for MPs and Staff
  • HMRC guide for MPs managing their own tax affairs

They are available in the following formats:

  • English
  • Welsh
  • Accessible Version – English only

If you would like a copy of the updated versions, please email us letting us know which version(s) you require.

*** Please note that we are only able to send these documents to current MPs and their staff with intranet email accounts.  It is not available to members of the public.

MPs’ Guide to the NHS 2019

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The NHS in England is made up of, and supported by, a number of different kinds of organisations at local and national level.  They have produced a very useful guide to who does what and how NHS services are funded, delivered and regulated for your constituents.

If you are an MP or a member of an MP’s staff and would like a copy of the guide, please let us know by emailing editor@w4mp.org

Please note that this guide is not available to members of the public.

Problems with UKVI MP page

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When accessing the UKVI information page for MPs, you will get an error message about the site certificate.  UKVI are aware of it and are working to rectify it.

In the meantime, the website still works and is accessible, please ignore the security certificate message and choose ‘proceed’ at the bottom of the page to access the site.

Hotline numbers for Members of the UK, Scottish and Welsh Parliaments, the Northern Ireland Assembly and their staff

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Quick link: The current hotlines list is here.
You must have a parliamentary network account to access the list.

The hotlines list for the Scottish Parliament is here and, again, you must have the relevant network account in order to be able to access the list.

Jump to the list of latest updates

These hotline numbers are for the use of MPs, MSPs, Members of the Senedd and their staff ONLY. DO NOT disclose these numbers to members of the public or to staff in other agencies or the facility may be withdrawn.

Whilst MPs have certain Parliamentary privileges in relation to the authority to act for their constituents, this is not always extended to Members of the Scottish Parliament, or Members of the Senedd, so they must obtain written consent from their constituents. In any case, it is good practice for all representatives, including Members of Parliament, to obtain written consent whenever possible, in order to prevent any potential delays.

The list is updated when there are changes and represents the latest information we have. If you spot any mistakes or know of any other useful hotline numbers please let us know, using the website’s Feedback Form.

We have been asked by one or two agencies to encourage MPs, MSs and their staff to be sure to use these hotline numbers and NOT the numbers available for the general public. Here’s what they say: “Some Members and their staff continue to use the public enquiry line which means we are not always able to give the prompt reply that both they and we would like to happen.”

IMPORTANT: Are you using the correct hotlines list?

Please don’t print out the whole list and keep it on your desk, as you risk using out-of-date information – as well as using up an enormous amount of paper!  The list is updated frequently, sometimes several times a month, so please make sure you are using the most recent version   If you bookmark it, you’ll always be using the correct one.

It is better to view the list online rather than download it, then you can be sure you are always using the correct version.

Our list of hotline numbers is located on the Parliamentary Intranet (not on W4MP website) where it can be seen only by people with a parliamentary network account.  It is now listed as Hotlines for MPs under ‘H’ in the A-Z index on the intranet (click here). Click here for a direct link to the list.

It is also linked from the Constituency casework webpage on the parliamentary intranet and if you haven’t come across that very useful page do spend some time browsing through the excellent guides listed there. Here’s the link.

To clarify: you need to be working on the Parliamentary Network now to make those intranet connections.

If you do not have access to the UK Parliamentary Intranet, please use our Feedback Form to request a copy of the hotlines list, ensuring that you tell us who you work for. The list is available to Scottish Parliament and Members of the Senedd via their own Intranet.

Here’s something which is available to everyone: CEO email addresses: http://www.ceoemail.com/

LATEST UPDATES


22 October 2021

  • Amended contact details for BBC World Service
  • Amended contact details for Virgin Media
  • Amended contact details for Visit Scotland

14 October 2021

  • Amended contact details for the National Residential Landlords Association
  • Amended contact details for the COVID-19 hotline
  • Amended contact details for the Department for Levelling Up, Housing and Communities

1 October 2021

  • Amended contact details for Historic England
  • Amended contact details for Shell Energy

28 September 2021

  • Amended contact details for the Competition and Markets Authority (CMA)
  • Amended contact details for Department for International Trade
  • Amended contact details for Facebook
  • Added contact details for Homes England
  • Amended contact details for the Information Commissioner/li>
  • Amended contact details for the Medicines and Healthcare products Regulatory Agency (MHRA)
  • Amended information about Afghan cases to reflect that the government has closed the mailbox for special cases

16 September 2021

  • Added public contact details for British Airways
  • Amended contact details for the British Parking Association
  • Added contact details for the Centre for Health and Disability Assessments
  • Amended contact details for Google
  • Added contact details for Greater Manchester Mental Health Trust
  • Added contact details for the Parliamentary Under Secretary of State (Minister for Safeguarding and Afghan Resettlement)
  • Amended contact details for NHS Lanarkshire
  • Added contact details for the Nuclear Industry Association
  • Added contact details for Scottish Government Ministers

25 August 2021

  • Added further information relating to Afghanistan cases

23 August 2021

20 August 2021

  • Added URL for the Afghan Citizens’ Resettlement Scheme
  • Added URL for Afghan Relocations and Assistance Policy (ARAP)
  • Added information from the US Embassy about support for US Citizens or Afghan Citizens who were employed by or on behalf of the US Government
  • Added public contact details for British Red Cross Family Tracing
  • Amended contact details for the DVSA (Driver and Vehicle Standards Agency)

18 August 2021

  • Added further information in relation to Afghanistan

17 August 2021

  • Added further information in relation to Afghanistan

16 August 2021

  • Added contact information in relation to the situation in Afghanistan – if you have any contact details or links to websites that we don’t have, whether for MPs only, or for the public, please do let us know and we will update the list asap.

13 August 2021

  • Amended contact details for Parliamentary and Health Service Ombudsman
  • Amended contact details for South Wales Police

6 August 2021

  • Added public contact details for Advice NI
  • Added contact details for the Coal Authority
  • Added contact details for the Environment Agency Chair, and for Lincolnshire and Northamptonshire
  • Added contact details for the General Dental Council
  • Added contact details for the Green Homes Grant Scheme

28 July 2021

  • Amended contact details for hotel quarantine

23 July 2021

  • Amended contact details for the Test and Trace Parliamentary and Public Accountability Hub
  • Added contact details for the MP Trace Enquiries and Complaints Team
  • Added contact details for London Northwestern Trains
  • Added contact details for West Midlands Trains

15 July 2021

  • Amended contact details for the Test and Trace Parliamentary and Public Accountability Hub
  • Added contact details for the MP Trace Enquiries and Complaints Team

14 July 2021

  • Amended contact details for the Managed Quarantine Scheme (again)

8 July 2021

  • Added contact details for the British Association of Social Workers
  • Added contact details for the Driving and Vehicle Standards Agency
  • Added contact details for Emmaus
  • Added contact details for Huawei
  • Amended contact details for the Immigration Minister, Kevin Foster
  • Amended contact details for the Managed Quarantine Scheme
  • Added contact details for the Mayor of the North of Tyne
  • Amended contact details for the Metropolitan Police
  • Amended contact details for Morrisons Supermarkets
  • Added contact details for National Car Parks (NCP)
  • Amended contact details for Parliamentary and Health Service Ombudsman
  • Amended contact details for Royal Mail
  • Amended contact details for Samaritans

25 June 2021

  • Amended contact details for the Foreign, Commonwealth and Development Office
  • Temporary change to details for Scotrail
  • Amended contact details for the Valuation Office Agency

23 June 2021

  • Amended contact details for COVID-19 Hotel Quarantine enquiries
  • Added contact details for Utilita Energy

21 June 2021

  • Added contact details for the Building Safety Fund and Waking Watch Relief Fund
  • Amended contact details for DWP – Pension Enquiries
  • Amended information for DWP Operations

16 June 2021

  • Added contact details for the Business Banking Resolution Service
  • Amended contact details for the Chief Constable of Greater Manchester
  • Added contact details for The Children’s Commissioner for England
  • Amended contact details for Hotel Quarantine Exemptions
  • Amended contact details for Lloyds Banking
  • Amended contact details for Parking Eye
  • Amended contact details for SSE

4 June 2021

  • Amended contact details for the Information Commissioner
  • Amended contact details for SSE
  • Added contact details for Western Power

20 May 2021

  • Added contact details for the Hub of Hope (mental health resources)
  • Amended contact details for the Land Registry
  • Added contact details for the National Autistic Society

12 May 2021

  • Added contact details for the Mayor of the West Midlands
  • Added contact details for the Mayor of Cambridgeshire and Peterborough
  • Added contact details for the Mayor of the North of Tyne
  • Amended contact details for the Mayor of the West of England
  • Added contact details for the Mayor of West Yorkshire
  • Added contact details for Lastminute.com
  • Added contact details for the National Police Chief’s Council
  • Added contact details for Uber

7 May 2021

  • Amended contact details for Driver and Vehicle Licensing Agency (DVLA)
  • Added contact details for DWP Debt Management
  • Amended contact details for HM Courts and Tribunal Service
  • Amended contact details for Royal Bank of Scotland/Natwest
  • Amended contact details for the United Nations High Commissioner for Refugees

22 April 2021

  • Amended contact details for the Criminal Injuries Compensation Authority
  • Amended contact details for the DWP
  • Amended contact details for the Health & Safety Executive
  • Amended contact details for Health Education England
  • Added contact details for Hotel Quarantine
  • Added contact details for Lancashire Police
  • Amended details for NHS England
  • Amended details for NHS Property Services
  • Added contact details for the Managed Quarantine Scheme
  • Amended contact details for Public Health England for COVID-19 enquiries
  • Amended contact details for Tesco
  • Added contact details for vaccine enquiries
  • Amended contact details for the Valuation Office Agency

26 March 2021

  • Amended contact details for the Criminal Injuries Compensation Authority
  • Amended contact details for the DWP
  • Amended contact details for Health Education England
  • Amended details for NHS Property Services
  • Added contact details for the Managed Quarantine Scheme
  • Amended contact details for Tesco
  • Amended contact details for the Valuation Office Agency

16 March 2021

  • Amended contact details for the Child Maintenance Group
  • Amended contact details for NHS National Services Scotland

9 March 2021

  • Amended contact details for DWP: removal of obsolete contact details for Industrial Injuries Disablement Benefit and Newcastle Pensions Centre

4 March 2021

  • Amended contact details for the Charity Commission
  • Amended contact details for MacMillan Cancer Research
  • Amended contact details for Manchester Airport
  • Added contact details for the Office of National Statistics

1 March 2021

  • Amended contact details for Abellio Scotrail
  • Amended contact details for the Alzheimer’s Society
  • Amended contact details for Asda
  • Amended contact details for The Charity Commission
  • Added contact details for Girlguiding
  • Amended contact details for the Independent Case Examiner
  • Added contact details for The Law Society
  • Added contact details for MacMillan Cancer Research
  • Amended contact details for the Pakistan High Commission in London
  • Amended contact details for the Post Office
  • Added contact details for Samaritans

29 January 2021

  • Amended contact details for Heathrow Airport
  • Amended contact details for NHS Grampian
  • Added contact details for Public Health Scotland

26 January 2021

  • Amended contact details for CAPITA
  • Amended contact details for the Legal Ombudsman
  • Added contact details for MPs in England who have concerns about COVID-19 vaccinations in their constituency

13 January 2021

  • Amended contact details for Virgin Money

8 January 2021

  • Amended contact details for EDF Energy
  • Amended contact details for Experian
  • Added contact details for Northern Power Grid
  • Amended contact details for Virgin Media
  • Added contact details for Whirlpool

30 December 2020

  • Added contact details for Bulb Energy
  • Amended contact details for Opodo / eDreams ODIGEO

18 December 2020

  • Amended contact details for Guide Dogs
  • Amended contact details for Network Rail
  • Amended contact details for Northern (railway)

15 December 2020

  • Amended contact details for Aviva
  • Amended contact details for Digital Scotland
  • Added contact details for Disclosure Scotland
  • Amended contact details for the Financial Ombudsman
  • Amended contact details for the Health and Safety Executive
  • Amended contact details for Manchester Airport
  • Amended contact details for Ofwat
  • Added contact details for Opodo
  • Added contact details for The Post Office
  • Amended contact details for the Scottish Ambulance Service
  • Added contact details for the Valuation Tribunal Wales

3 December 2020

  • Amended contact details for Natwest
  • Added contact details for NS&I

19 November 2020

  • Added contact details for COVID-19 Test and Trace
  • Amended contact details for Digital Scotland Superfast Broadband
  • Amended contact details for Education Scotland
  • Amended contact details for the Financial Conduct Authority
  • Added contact details for Hansard
  • Added contact details for The International Parking Community
  • Amended contact details for Morrisons
  • Amended contact details for Network Rail
  • Added contact details for The Pensions Regulator
  • Amended contact details for Tesco
  • Amended contact details for Three Mobile
  • Added contact details for Twitter

4 November 2020

  • Added contact details for ABTA
  • Amended contact details for British Airways
  • Amended contact details for the Environment Agency (Manchester, Merseyside and Cheshire)
  • Added contact details for Metro Bank
  • Added contact details for National Grid
  • Amended contact details for the NHS Blood and Transplant Service(NHSBT)
  • Amended contact details for the NHS Business Services Authority (NHSBSA)
  • Added contact details for the NHS Nightingale Hospital North West
  • Added contact details for the NHS Improvement Regional Director for the North West
  • Added contact details for the Trussell Trust

27 October 2020

  • Amended contact details for Action Fraud
  • Added contact details for Flood Re
  • Amended contact details for Highways England / Dart Charge
  • Amended contact details for the Ministry of Housing, Communities and Local Government
  • Amended contact details for the National Institute for Health and Care Excellence (NICE)
  • Amended contact details for Natwest/Royal Bank of Scotland
  • Added contact details for the Nursing and Midwifery Council
  • Amended contact details for Southeastern Railway

8 October 2020

  • Added contact details for the Independent Parliamentary Standards Authority (IPSA)
  • Amended contact details for the National Trust
  • Added contact details for P&O Ferries
  • Amended contact details for the Solicitors Regulation Authority
  • Added contact details for Ryanair
  • Added contact details for Yorkshire Tiger buses

22 September 2020

  • Amended contact details for Age UK
  • Added contact details for The Insolvency Service
  • Amended contact details for Public Health England
  • Added contact details for The Victims’ Commissioner

17 September 2020

  • Added a link to the List of Ministerial Responsibilities
  • Added contact details for Qatar Airways
  • Added contact details for Yorkshire Ambulance Service NHS Foundation Trust

11 September 2020

  • Removed contact information for the British Embassies in Colombia and Peru, and replaced them with link to a list of all British Embassies abroad
  • Amended contact information for the Foreign, Commonwealth and Development Office
  • Amended contact information for HMRC
  • Amended contact information for the Forced Marriage Unit
  • Amended contact information for the Public Health England Coronavirus Hotline

3 September 2020

  • Amended contact information for Amazon
  • Amended contact information for the BBC
  • Amended contact information for EasyJet
  • Amended information for HMRC
  • Added contact details for UCAS

21 August 2020

  • Removed contact details for Ryanair