training

Conversations with Vulnerable People

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This one day course is designed to equip staff with the skills and confidence to handle challenging conversations with customers or employees in a sensitive and professional way.

A person’s emotional state can affect their reactions. Understanding how this happens can help you resolve conflict more successfully.

The Samaritans trains their volunteers in active-listening techniques using a model known as the ‘listening wheel’. This course will cover these techniques to help you build rapport with a person in order to alleviate their distress and de-escalate any anger and aggression, which can be used to great effect in the workplace.

For full details and dates, please click here: https://parliament.learningpool.com/mod/facetoface/view.php?f=518

Building Emotional Resilience

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Having a good level of emotional resilience can positively affect teams, colleagues, other individuals and one’s own wellbeing, increasing productivity and performance in the workplace. Individuals will have a better chance of delivering results at work if they are able to deal with stressful life events.

The course will focus on managing emotional health and empowering delegates to support others. It will help delegates to identify and respond to increasing demands in a way that helps them to get through challenging situations and continue to learn and grow.

For full details and dates, please click here: https://parliament.learningpool.com/course/view.php?id=575

POST Training for Academic Researchers

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POST – the Parliamentary Office of Science and Technology – is presenting regional training sessions for researchers to learn how the UK Parliament works and ways to engage with Parliament using research, with a particular focus on framing and communicating your research in a policy context.

What does the training cover?
This training gives an overview of the UK Parliament and covers ways to work with the institution including details on Select Committees, legislative scrutiny, the House of Commons and House of Lords libraries, and POST. It also includes sessions on identifying how your research relates to policy, and communicating your research at Parliament.

How is the training delivered?
Sessions are delivered by officials from POST and Select Committees. The training is interactive and practical. You will leave with an action plan, plenty of resources and the chance to join our alumni network to receive further opportunities and support from Parliament. Refreshments and lunch are included.

Who should attend?
This event is aimed at academic researchers as well as those working in policy brokerage/research impact roles.

What will I learn?
As a result of the training you will:

  • understand Parliament’s role and processes and the difference between Parliament and Government
  • know how research is used in the UK Parliament
  • be able to identify opportunities to feed your research into Parliament’s work
  • know how your research could be relevant to Parliament’s work, and how to frame it in this context
  • learn tips and advice on communicating your research at Parliament including style and tone
  • be aware of where to go for further support

What does it cost?
There is an attendance fee of £40, including VAT. If this fee is a barrier to your attendance, please contact us; we may make exceptions in some circumstances.

More information can be found at www.parliament.uk/academic-training

NEW: courses to help you with casework

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The House of Commons Library is offering four new ‘taster’ courses aimed at helping you answer common constituents’ questions in the areas of housing, special educational needs, employment law and anti-social behaviour.

The training will be provided in Westminster by experienced lawyers. You can sign-up via ACT by first logging into the ACT Learning Pool (via Office 365), and then clicking the links below:

Introduction to Housing Law for caseworkers
The Law and Special Educational Needs and Disability
An introduction to employment law for caseworkers
The Law and anti-social behaviour

Once you have registered, we will be in touch with further details.  If you have any questions, please contact [email protected] or call x3666.

Parliamentary Outreach – free service for the public

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The Parliamentary Outreach service raises awareness of the work, processes and relevance of the institution of Parliament, with the aim of increasing levels of engagement between the public and the House of Commons and the House of Lords.   The service offers free Parliamentary training, monthly drop-in sessions, legislation workshops and more.  The sessions are free and open to anyone with an interest in the areas being discussed.  Lots more information about what they do and their future programme here: www.parliament.uk/outreach.

There are four main activities for the service:

  • delivery of tailored information sessions outlining how bills become law, how select committees work and how to find information on Parliament’s website
  • cultural programmes and exhibitions in partnership with local museums, libraries and archives;
  • aiding and promoting the work of select committees, including public meetings in the regions and increasing the range and volume of relevant evidence
  • highlighting the relevance of Parliament to individual regions and devolved areas

For further information on future events organised by the Parliamentary Outreach team, please visit their website.

Speakers Trust

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Speakers Trust – Our interactive public speaking and communication skills workshops equip people of all ages and capabilities to communicate successfully. Our one day workshops are designed to teach, in a fast and fun way, how to:

  • Deliver an effective speech
  • Speak with clarity and confidence
  • Overcome nerves
  • Engage an audience
  • Structure an effective speech
  • Improve presentation skills
  • Answer questions without preparation

For further information please visit our website – www.speakerstrust.org

“Excellent training – the attendees haven’t stopped talking about it!” – Jamie Cooke, Senior Fellowship Networks Manager, The RSA

Understanding ModernGov

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Understanding ModernGov (UMG) is the training arm of GovNet Communications, the complete public sector communications company.

UMG provides a portfolio of highly informative, interactive public sector and policy training courses, that clearly and concisely explain the workings of Government and Parliament.  Catering for the public, private and third sectors, our courses cover a wide range of areas designed to enrich your knowledge and enhance your skills.  We also produce bespoke training courses for a variety of clients on an in-house basis, and are a supplier to Government of policy skills courses through the Buying Solutions Learning and Development framework.  For more details e-mail [email protected] or call 0800 542 9440.

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Think Productive

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Think Productive offers practical support to organisations that want to increase productivity.  We help employees to beat stress, feel more in control and develop playful, productive momentum.  We were bored of the typical Time Management Training formats, so have developed workshops that incorporate ‘at-desk coaching’ to ensure that practical change happens straight away.  Workshops include:

  • Getting Your Inbox To Zero
  • Email Etiquette
  • How to Get Things Done
  • Making Meetings Magic
  • How to be a Productivity Ninja
  • Smells Like Team Spirit
  • One-to-one Consultancy with At-Desk Implementation

“It was a tremendously impressive and useful morning” – Tom Levitt MP

“I’m still keeping my inbox pretty much to zero which is a minor miracle. I know this sounds completely bonkers but I really think the ‘inbox to zero’ and ‘How to Get Things Done’ sessions are the most useful training sessions I have ever been on.  I don’t know if this is connected but I have definitely felt calmer and less stressed since the sessions and I genuinely feel a bit more in control of my workload.” – Zoe Pronger, The Cabinet Office

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