The course will cover the principles of good written communication and how to put them into practice. It will look at some essentials about the use of language, grammar, tone and writing style and will include an introduction to the ‘Plain English’ approach to business writing.
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This course will cover the elements which make up a compelling speech, focusing on structure and the ability to tailor to the best abilities of the speaker and understanding the needs of the audience.
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This one day course has been designed to provide an initial opportunity to build management capability and will be of particular benefit to those with limited or no experience of line management.
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This workshop will give Members’ staff the opportunity to think about their roles and identify the tasks that really get results. In addition, delegates will learn a variety of tips and techniques on how to control more of their time, enabling them to focus on their key tasks.
For full details and dates, please click here: https://parliament.learningpool.com/mod/facetoface/view.php?f=616
This session will cover the opportunities and challenges that using social media in the Public Sector presents and introduce delegates to using social media platforms for themselves, their teams and their organisation.
For full details and dates, please click here: https://parliament.learningpool.com/mod/facetoface/view.php?f=480
This one day course is designed to equip staff with the skills and confidence to handle challenging conversations with customers or employees in a sensitive and professional way.
A person’s emotional state can affect their reactions. Understanding how this happens can help you resolve conflict more successfully.
The Samaritans trains their volunteers in active-listening techniques using a model known as the ‘listening wheel’. This course will cover these techniques to help you build rapport with a person in order to alleviate their distress and de-escalate any anger and aggression, which can be used to great effect in the workplace.
For full details and dates, please click here: https://parliament.learningpool.com/mod/facetoface/view.php?f=518
Attendees will discuss the causes signs and symptoms of mental health, how to respond to and deal with a situation and how they can support and unburden themselves after the event.
For full details and dates, click here: https://parliament.learningpool.com/course/view.php?id=260
Having a good level of emotional resilience can positively affect teams, colleagues, other individuals and one’s own wellbeing, increasing productivity and performance in the workplace. Individuals will have a better chance of delivering results at work if they are able to deal with stressful life events.
The course will focus on managing emotional health and empowering delegates to support others. It will help delegates to identify and respond to increasing demands in a way that helps them to get through challenging situations and continue to learn and grow.
For full details and dates, please click here: https://parliament.learningpool.com/course/view.php?id=575
This course will cover the essentials of good writing which are needed for drafting briefings such as content, structure, layout & use of language that meets the reader’s needs, and the process of drafting, editing and clearing a briefing.
For full details and dates, click here: https://parliament.learningpool.com/course/view.php?id=553
What is a division? Where is the Lobby? What is the difference between a PPS, a PPC, an APPG and a POPTART? And, the greatest mystery of them all, just what exactly are the Lords doing when they are “at pleasure”?
One of the most overwhelming difficulties of starting a job in parliament can be coming to terms with the language, which quite often might as well be Swahili for a newcomer.
In an attempt to help the public connect with parliament, the Modernisation Committee made some changes to the language and procedures used around the place. For example, the procedure whereby Members wishing to raise a point of order used to have to wear a special hat, like a pirate, was abolished in 1998 to the dismay of the more fashionably (and piratically ) minded MPs of the time.
Similarly, ‘I spy strangers’ (formerly used to request that the House sit in private), ‘strangers’ being members of the public, was abolished in and replaced with the rather less romantic request that the ‘House sit in private’.
While there may be a certain smugness which emanates from being able to understand such obscurities, many feel that the use of such language further turns off an already disengaged public. Others argue it creates a sense of occasion and tradition and helps maintain dignified discussion.
The BBC also has a very good jargon-buster, called the A-Z of Parliament.
Parliament’s Education Service works with schools to support young people’s understanding of Parliament and democracy; they are here: https://learning.parliament.uk/en/
ES March 2013