learning

Training courses available in a virtual classroom

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As it is not currently possible to present training courses in a traditional face-to-face classroom setting, the Learning and Development Team have made some courses available online in a virtual classroom.

You can view details of the available courses here: https://parliament.learningpool.com/course/view.php?id=1590

Titles available include:

  • Courageous Conversations
  • Handling Challenging Situations
  • Prospering in Turbulent Times
  • Supporting Teams Facing Pressure & Uncertainty
  • Being an Effective Remote Worker
  • Managing Remote Workers
  • Time and Task Management
  • Effective Casework Interviewing Skills for Remote Working
  • Introduction to Welfare Benefits
  • Universal Credit Overview
  • Personal Independence Payment
  • Homelessness Law for Caseworkers (England)
  • Employment Law and COVID-19 – FAQs for caseworkers
  • Protection from eviction and COVID-19 – understanding the law in England and Wales for caseworkers
  • Mindfulness Programme
  • Conversations with Vulnerable People
  • Refugee Resettlement to the UK: How does it work?

Virtual Regional Roadshows

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The extremely popular regional roadshows were suspended because of COVID-19.  However, worry not, for the Customer Team has taken them online instead.

Rather than full day events, they have been broken down into 90-minute sessions, giving you a chance to learn about the range of services available, to influence future service provision and to share experience and knowledge with other staff working in your Region.

For full details, please go to the intranet page here: https://intranet.parliament.uk/business-news/news-current-issues/events/regional-constituency-events/

The current schedule is:

  • North East – Tuesday 30 June 2020
  • West Midlands – Tuesday 14 July 2020
  • Wales – Tuesday 28 July 2020
  • South West – Tuesday 4 August 2020
  • East – Tuesday 18 August 2020
  • London – Tuesday 25 August 2020
  • East Midlands – Tuesday 1 September 2020

More dates will be added later.

Upcoming training courses from the Parliamentary Learning & Development Team

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Here is the current list of training courses from the Parliamentary Learning & Development Team that staff can sign up for.

Courses are free of charge to all Members’ staff who are paid through IPSA’s staffing allowance and travel costs to training events can be met from the expenses scheme administered by IPSA.

There are two new courses:

  • Managing Suicidal Conversations
  • Advice and Effective Casework Interviewing Skills

Full details can be found in the training section of the Parliamentary Intranet.

The full course catalogue is available via Act – the Parliamentary learning management system.

CourseDateRegion
Supervisory Management Course24.01.20Westminster
Conversations with Vulnerable People29.01.20Newcastle
Managing Suicidal Conversations - NEW COURSE29.01.20Westminster
Writing a Brief30.01.20Westminster
Role of the Office Manager Programme (CMI endorsed)31.01.20Westminster
- 3 day course - you must be able to attend all 3 days21.02.20
27.03.20
Essential Writing Skills for Members' staff04.02.20Westminster
Introduction to Welfare Benefits05.02.20Westminster
Conversations with Vulnerable People06.02.20Exeter
Personal Independence Payment (PIP)06.02.20Edinburgh
Speech Writing06.02.20Westminster
Essential Writing Skills for Members' staff07.02.20Manchester
Asylum and International Protection12.02.20Westminster
Media Handling and Social Media13.02.20Westminster
Universal Credit Overview13.02.20Westminster
Taking Control of Your Time & Speed Reading18.02.20Westminster
Advice and Effective Casework Interviewing Skills - NEW COURSE19.02.20Westminster
Personal Independence Payment (PIP)20.02.20Westminster
Essential Writing Skills for Members' staff21.02.20Cardiff
Members' Staff Induction24.02.20Westminster
Managing Suicidal Conversations - NEW COURSE25.02.20Westminster
Immigration Law26.02.20Edinburgh
Introduction to Welfare Benefits27.02.20Glasgow
Speech Writing27.02.20Westminster
Personal Independence Payment (PIP)04.03.20Birmingham
Writing a Brief04.03.20Westminster
Conversations with Vulnerable People05.03.20Westminster
Immigration Law09.03.20Cardiff
Advice and Effective Casework Interviewing Skills - NEW COURSE10.03.20Westminster
Universal Credit Overview10.03.20Leeds
Taking Control of Your Time & Speed Reading12.03.20Manchester
Media Handling and Social Media17.03.20Exeter
Immigration Law18.03.20Leeds
Asylum and International Protection19.03.20Manchester
Taking Control of Your Time & Speed Reading19.03.20Edinburgh
Immigration Law23.03.20Birmingham
Members' Staff Induction26.03.20Westminster
Universal Credit Overview26.03.20Glasgow
Immigration Law27.03.20Westminster

Essential Writing Skills for Members’ staff

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The course will cover the principles of good written communication and how to put them into practice. It will look at some essentials about the use of language, grammar, tone and writing style and will include an introduction to the ‘Plain English’ approach to business writing.

For full details and dates, please click here:

https://parliament.learningpool.com/course/view.php?id=429

Taking Control of Your Time & Speed Reading

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This workshop will give Members’ staff the opportunity to think about their roles and identify the tasks that really get results. In addition, delegates will learn a variety of tips and techniques on how to control more of their time, enabling them to focus on their key tasks.

For full details and dates, please click here: https://parliament.learningpool.com/mod/facetoface/view.php?f=616

Conversations with Vulnerable People

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This one day course is designed to equip staff with the skills and confidence to handle challenging conversations with customers or employees in a sensitive and professional way.

A person’s emotional state can affect their reactions. Understanding how this happens can help you resolve conflict more successfully.

The Samaritans trains their volunteers in active-listening techniques using a model known as the ‘listening wheel’. This course will cover these techniques to help you build rapport with a person in order to alleviate their distress and de-escalate any anger and aggression, which can be used to great effect in the workplace.

For full details and dates, please click here: https://parliament.learningpool.com/mod/facetoface/view.php?f=518