Local Government

Joint Parliamentary and Health Service Ombudsman, Housing Ombudsman and Local Government and Social Care Ombudsman – Complaints Champions Workshop

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Time: 1000 – 1200
Date: 7 January 2026
Location: Online via MS Teams
Booking: https://parliament.learningpool.com/course/view.php?id=2573

This is a joint workshop from the Parliamentary and Health Service Ombudsman, Housing Ombudsman and Local Government and Social Care Ombudsman

The Parliamentary and Health Service Ombudsman (PHSO) independently investigates complaints about the NHS, UK government departments, and other public organisations in England.

Constituents often have issues that require the services of more than one Ombudsman, so the PHSO has partnered with the Housing Ombudsman and Local Government and Social Care Ombudsman to offer this workshop. This workshop will explain:

  • What an Ombudsman does
  • How to find the right Ombudsman for your complaint
  • What each of our organisations can and can’t investigate
  • The journey of a complaint at each organisation

Local government finance for caseworkers – Caseworker Discussion Forum

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Time: 10:30 – 11:30
Date: Thursday 21 March 2024
Location: Virtual via Microsoft Teams

The March 2024 forum will be on the topic of Local government finance for caseworkers. We will be joined by Mark Sandford from the Library’s Parliament and Constitution Centre and Phil Brien from our Economic Policy and Statistics Section.

To book, click here: https://parliament.learningpool.com/mod/facetoface/signup.php?s=16640