hotlines

New home for the hotlines list

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We wanted to let you know about the new home for the w4mp hotlines list!

We have worked closely with MST to adapt the hotlines list, following feedback on its storage on SharePoint. This version of the w4mp hotlines list returns to you being able to copy and paste information, as well as being able to find information using CTRL+F, so we hope you find it useful! However, please give us any feedback on how you find it, as we are always looking for ways to improve it!

If you didn’t know, the w4mp hotlines list is a great resource for caseworkers who are looking for contact details for different organisations, government departments, companies etc. when supporting their constituents. It not only has helplines that their constituents can use, but also emails and phone numbers that give MPs’ staff a more direct contact link to these organisations, which can make supporting constituents queries a lot easier. It is regularly updated and this new w4mp hotlines list is essentially a live document, so you know that it will always have the latest known contact details. You can see a list of the latest updates here: https://w4mp.org/hotline-numbers-for-mps-meps-msps-ams-and-their-staff/

If you have any questions or feedback, let us know. Otherwise, we hope you like the new home of the w4mp hotlines list!

Please note that the list is available only to people who have parliamentary network accounts. We are not able to share the list with people who are not on the network.

NEW HMRC GUIDES FOR MPS AND STAFF

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Her Majesty’s Revenue and Customs have updated their very helpful booklets, explaining how they can help you to help your constituents. The two booklets are:

  • Help for you and your constituents – Working with HM Revenue and Customs: a guide for MPs
  • Tax and National Insurance contributions – Guide for MPs and Ministers (MPs managing their own tax affairs)

If you would like a copy of the updated versions, please email us letting us know which version(s) you require*.

* Please note that we are able to send these documents only to current MPs and their staff with intranet email accounts.  It is not available to members of the public.

Migrant Help

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Migrant Help exists to protect people affected by displacement and exploitation, helping them thrive as individuals and recover from their trauma. They support those most in need and least likely to find support elsewhere, whilst aiming to bridge community gaps and bring services and support together.

You can read more about Migrant Help here: https://www.migranthelpuk.org/

Whilst there is no MP hotline for Migrant Help, they have provided some information on how to help your constituents:

A guide to reporting issues via their website:
https://w4mp.org/wp-content/uploads/2022/12/Migrant-Help-Guide_RaiseIssue_v02b.pdf

Accessing Migrant Help’s Service User Portal and webchat:
https://w4mp.org/wp-content/uploads/2022/12/Migrant-Help-Webchat-and-Portal-guidance.pdf

Hotlines list updated 18 August 2021

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With the developing situation in Afghanistan, we have been updating the hotlines list as soon as we have received further contact information and useful links, so please do keep checking back to the list online.

If you have any useful contacts or information that are not on our list, please do let us know.

Please can you ensure that you use only the current list linked from this page.

Please do not save or print the hotlines list, as this risks you using incorrect details and causing annoyance to the people you are contacting.

Information relating to the developing situation in Afghanistan

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As the situation in Afghanistan develops, w4mp is trying to obtain hotline contact details to assist MPs’ offices. The hotlines list has been updated this morning and will be updated each time new information is received.

Please let w4mp know if you have any contact details or other useful information which is not on the list and we will update it as quickly as possible.

Members of the public can look at the travel advice here: https://www.gov.uk/foreign-travel-advice/afghanistan

There is a 24 hour public helpline – [email protected]

For people who are currently in Afghanistan, they should call the British Embassy Kabul on +93 (0) 700 102 000 or +44 (0)1908 516666 and select the option “Consular services for British nationals” as soon as possible.

Further information about the British Embassy in Kabul can be found here: https://www.gov.uk/world/organisations/british-embassy-kabul and you can follow its Twitter feed here: https://twitter.com/UKinAfghanistan

The House of Commons Library has produced a research briefing – ‘Resettlement scheme for locally employed civilians in Afghanistan’ which can be found here: https://commonslibrary.parliament.uk/research-briefings/cbp-9286/

“As British and coalition forces withdraw from Afghanistan there are increasing fears for the safety of thousands of former locally employed Afghan civilians who assisted them. This briefing examines the Government’s policies for resettlement of locally employed civilians in the UK.”

New HMRC Guide

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Her Majesty’s Revenue and Customs have updated their very helpful booklet, explaining how they can help you to help your constituents.

If you would like a copy of the updated version, please email us and we’ll send you the PDF.

*** Please note that we are only able to send these documents to current Members of the Senedd, Members of Parliament and Members of the Scottish Parliament and their staff with intranet email accounts. It is not available to members of the public. ***

New HMRC Guides for MPs and Staff

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Her Majesty’s Revenue and Customs have updated their very helpful booklets, explaining how they can help you to help your constituents. The two booklets are:

  • HMRC Casework guide for MPs and Staff
  • HMRC guide for MPs managing their own tax affairs

They are available in the following formats:

  • English
  • Welsh
  • Accessible Version – English only

If you would like a copy of the updated versions, please email us letting us know which version(s) you require.

*** Please note that we are only able to send these documents to current MPs and their staff with intranet email accounts.  It is not available to members of the public.