Hotline numbers for Members of the UK, Scottish and Welsh Parliaments, the Northern Ireland Assembly and their staff

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Quick link: The UK Parliament current hotlines list is linked to here on ParliNet, at the bottom of the page covering constituency casework. You can get straight to the list following this link.

You must have a parliamentary network account to access the list.  If you have a parliamentary network account and receive an error message, please reboot your computer and try again.  We can not share this list with anyone not on the parliamentary network.

The hotlines list for the Scottish Parliament is here and, again, you must have the relevant network account in order to be able to access the list.

The hotlines list for the Senedd Cymru is here.  It is password protected and authorised staff should call the Customer Relations Team on 0300 200 6481 for access.

Jump to the list of latest updates

These hotline numbers are for the use of MPs, MSPs, Members of the Senedd and their staff ONLY. DO NOT disclose these numbers to members of the public or to staff in other agencies or the facility may be withdrawn.

Whilst MPs have certain Parliamentary privileges in relation to the authority to act for their constituents, this is not always extended to Members of the Scottish Parliament, or Members of the Senedd, so they must obtain written consent from their constituents. In any case, it is good practice for all representatives, including Members of Parliament, to obtain written consent whenever possible, in order to prevent any potential delays.

The list is updated when there are changes and represents the latest information we have. If you spot any mistakes or know of any other useful hotline numbers please let us know, using the website’s Feedback Form.

We have been asked by one or two agencies to encourage MPs, MSs and their staff to be sure to use these hotline numbers and NOT the numbers available for the general public. Here’s what they say: “Some Members and their staff continue to use the public enquiry line which means we are not always able to give the prompt reply that both they and we would like to happen.”

IMPORTANT: Are you using the correct hotlines list?

Please don’t print out the whole list and keep it on your desk, as you risk using out-of-date information – as well as using up an enormous amount of paper!  The list is updated frequently, sometimes several times a month, so please make sure you are using the most recent version   If you bookmark it, you’ll always be using the correct one.

It is better to view the list online rather than download it, then you can be sure you are always using the correct version.

Our list of hotline numbers is located on the Parliamentary intranet, ParliNet, (not on W4MP website) where it can only be seen only by people with a parliamentary network account. It is also linked from the Constituency casework webpage on the parliamentary intranet and if you haven’t come across that very useful page do spend some time browsing through the excellent guides listed there.

To clarify: you need to be working on the Parliamentary Network now to make those intranet connections.

If you do not have access to the UK Parliamentary Intranet, please use our Feedback Form to request a copy of the hotlines list, ensuring that you tell us who you work for. The list is available to Scottish Parliament and Members of the Senedd via their own Intranet.

Here’s something which is available to everyone: CEO email addresses: http://www.ceoemail.com/

LATEST UPDATES



28 April 2024

  • Amended contact details for the Children’s Commissioner for England
  • Added contact details for EE Mobile
  • Added information about Facebook/Instagram/Meta
  • Added contact details for Lowell Group
  • Added contact details for Microsoft Media
  • Amended contact details for Network Rail Scotland
  • Amended contact details for Network Rail Wales and Borders
  • Amended contact details for Northern Trains
  • Amended contact details for ScotRail
  • Amended contact details for the Scottish Government Cabinet Secretary for NHS Recovery, Health and Social Care
  • Added information about Twitter
  • Added contact details for the West Midlands Pension Fund

7 April 2024

  • Amended contact details for Avanti West Coast
  • Amended contact details for Aldi
  • Added contact details for Bedfordshire Police
  • Amended contact details for Bradford and Bingley/Hyalite Mortgages
  • Added contact details for East Midlands Housing Association
  • Amended contact details for the Environment Agency
  • Amended contact details for EDF Energy
  • Updated contact details for the Housing Ombudsman
  • Added contact details for the Leasehold Knowledge Partnership
  • Added contact details for the LGBT Foundation
  • Added contact details for McDonalds
  • Removed contact details for Western Power
  • Added contact details for Onward Homes
  • Added contact details for Richmond Housing Partnership
  • Added contact details for SGN
  • Amended contact details for Sport England
  • Added contact details for Sutton and Surrey Water
  • Amended contact details for TransPennine Express
  • Added contact details for the Victims’ Payments Board/The Troubles Permanent Disablement Payment Scheme
  • Amended contact details for Vodafone
  • Amended contact details for Zoom Video Communications

5 March 2023

  • Added contact details for Bristow & Sutor
  • Added contact details for Booking.com
  • Amended contact details for British Gas / Centrica
  • Added contact details for the Commonwealth War Graves Commission
  • Amended information about Facebook/Instagram/Meta
  • Added contact details for Grand Union Housing Group
  • Added contact details for Humberside Police
  • Added contact details for the National Homelessness Advice Service
  • Amended contact details for the National Lottery
  • Amended contact details for Network Rail
  • Amended contact details for Northumbrian Water
  • Amended contact details for Orbit Housing Association
  • Amended contact details for Places for People
  • Added contact details for the Scottish Public Services Ombudsman
  • Amended contact details for Severn Trent Water
  • Removed contact details for Sky
  • Amended contact details for Taylor Wimpey

13 February 2024

  • Added contact details for the Department for Business and Trade
  • Added contact details for the Department for Science, Innovation and Technology
  • Added contact details for Euro Car Parks
  • Added contact details for LiveWest
  • Added contact details for National Express
  • Amended contact details for the National Institute for Health and Care Excellence (NICE)
  • Amended contact details for Places for People

24 January 2024

  • Amended contact details for A2Dominion
  • Amended contact details for Age UK
  • Added contact details for Arawak Walton Housing Association
  • Amended contact details for Calor
  • Amended contact details for Capita
  • Amended contact details for DWP – Disability Services
  • Amended contact details for the International Parking Community (IPC)
  • Amended contact details for the Minister for Illegal Migration
  • Amended contact details for Network Rail
  • Amended contact details for Northern
  • Added contact details for Police – Bolton
  • Added contact details for Police – Lincolnshire
  • Added contact details for Police – Salford
  • Amended contact details for Tesco

9 January 2024

  • Added contact details for Autoglass
  • Amended contact details for the DVLA
  • Added contact details for Bromford Housing
  • Added contact details for Energy UK
  • Amended contact details for Firstport Property Services
  • Amended contact details for Maximus
  • Added contact details for the Metropolitan Police Commissioner
  • Amended contact details for Ofgen
  • Amended contact details for Persimmon Homes
  • Added contact details for Sport England
  • Amended contact details for Social Security Scotland/li>
  • Added contact details for Southern Water
  • Added contact details for Staysure Travel Insurance
  • Added contact details for Thirteen Group (Housing)
  • Amended contact details for Uber
  • Amended contact details for Universities and Colleges Admissions Service (UCAS)
  • Added contact details for Your Homes Newcastle

28 November 2023

  • Amended contact details for Evri
  • Amended contact details for the Home Office

23 November 2023

  • Amended contact details for Action Fraud
  • Amended contact details for AirBnB
  • Added contact details for the Canal and River Trust
  • Added contact details for the Women’s Institute
  • Added contact details for the Woodland Trust

15 November 2023

  • Amended contact details for the Business Banking Resolution Service
  • Amended contact details for the Child Maintenance Service
  • Added contact details for HospiceUK

9 November 2023

  • Added contact details for A2Dominion
  • Added contact details for Berkeley Group (Housing)
  • Added contact details for Calor
  • Added contact details for Civil Enforcement Limited (parking fines)
  • Amended contact details for The Charity Commission
  • Amended contact details for The Home Office (Immigration)
  • Amended contact details for NHS Blood and Transplant (NHSBT)
  • Amended contact details for The Office of the Public Guardian
  • Amended contact details for The Law Society
  • Amended contact details for Oxfam
  • Amended contact details for West Midlands Police

18 October 2023

  • Removed contact details for Arriva Trains Wales
  • Added contact details for Chiltern Railways
  • Removed section relating to Coronavirus
  • Added contact details for the National Association of Local Councils (NALC)
  • Amended contact details for Natwest

11 October 2023

  • Added information relating to the situation in Israel and Palestine
  • Added contact details for Action Aid
  • Amended contact details for the Civil Aviation Authority
  • Added contact details for the Confederation of British Industry (CBI) (North West)
  • Amended contact details for the Greater Manchester Mayor
  • Amended contact details for Network Rail
  • Amended contact details for the Northern Railways
  • Added contact details for Swim England

4 October 2023

  • Amended contact details for the Association of Convenience Stores
  • Added contact details for AvantiGas
  • Amended contact details for Clarion Housing
  • Added contact details for Deliveroo
  • Amended contact details for The Environment Agency
  • Amended contact details for The Housing Ombudsman
  • Amended contact details for Huawei Technologies (UK)
  • Added contact details for Peabody Housing Association
  • Amended contact details for West Midlands Police

15 September 2023

  • Added contact details for 38 Degrees
  • Amended contact details for Southern Housing
  • Added contact details for Taylor Wimpey West London
  • Added contact details for Your Housing

6 September 2023

  • Amended contact details for BT
  • Amended contact details for Maximus
  • Amended contact details for various NHS Scotland organisations
  • Added hotline for Reinforced autoclaved aerated concrete (RAAC) cases
  • Amended contact details for Sanctuary Housing

31 August 2023

  • Amended contact details for Avanti West Coast
  • Amended contact details for Barnardos
  • Added contact details for CityFibre
  • Added contact details for DWP Disability Services
  • Added contact details for the Gambling Commission
  • Added contact details for Hampshire Police
  • Amended contact details for TSB

22 August 2023

  • Amended contact details for Barclays Bank
  • Added contact details for the Football Association
  • Amended contact details for HSBC Bank
  • Amended contact details for NHS Business Services Authority
  • Added contact details for Premier Inn
  • Added contact details for the Tyne Tunnels

9 August 2023

  • Added information about the New Homes Ombudsman Service

7 August 2023

  • Added a link to the London Diplomatic List of Foreign Embassies in the UK
  • Amended contact details for Aviva
  • Added contact details for Moat Homes
  • Amended contact details for the Money and Pension Service
  • Amended contact details for Network Rail
  • Amended contact details for Facebook
  • Added contact details for Warwickshire Police

20 July 2023

  • Amended contact details for Electricity North West
  • Amended contact details for the Royal Society for the Protection of Animals (RSPCA)
  • Amended contact details for Southern Housing

13 July 2023

  • Added contact details for Cheshire Police
  • Added contact details for the Department for Energy Security and Net Zero (DESNZ)
  • Amended contact details for The Environment Agency
  • Added contact details for the National House-Building Council (NHBC)
  • Amended contact details for Openreach

5 July 2023

  • Amended contact details for Action Fraud
  • Amended contact details for Barclays
  • Amended contact details for NHS England, which includes the responsibilities of the former Health Education England
  • Added contact details for OnlyFans
  • Added contact details for Parking on Private Land Appeals (POPLA)
  • Amended contact details for Probate
  • Amended contact details for TikTok
  • Amended contact details for United Nations High Commissioner for Refugees (UNHCR)

15 June 2023

  • Added contact details for Apple
  • Amended contact details for HMRC – Tax Enquiries
  • Added contact details for HMRC – National Insurance
  • Added contact details for Metropolitan Thames Valley Housing
  • Added contact details for the Scottish Society for Prevention of Cruelty to Animals (SSPCA)

8 June 2023

  • Added contact details for Ferrero
  • Added contact details for The Forestry Commission
  • Added contact details for Jacobs Enforcement Agents
  • Amended contact details for O2/Telefonica
  • Added contact details for Ovo Energy Scotland
  • Amended contact details for SSE

1 June 2023

  • Amended contact details for Aldi
  • Added contact details for Aster (Housing Association)
  • Added contact details for Cadw
  • Amended contact details for the Department for Health and Social Care

26 May 2023

  • Amended contact details for the Food Standards Agency
  • Amended contact details for Girl Guiding
  • Amended contact details for the Government Equalities Office
  • Added contact details for Grain 5G Broadband
  • Updated the list of contacts for Scottish Government Departments
  • Amended contact details for the South West Ambulance Service

15 May 2023

  • Amended contact details for the Housing Ombudsman
  • Amended contact details for Social Security Scotland
  • Amended contact details for South Yorkshire Police
  • Amended contact details for the United Nations High Commissioner for Refugees

4 May 2023

  • Amended contact details for The Crofting Commission
  • Amended details for HM Prison and Probation Service
  • Amended contact details for Network Rail
  • Amended contact details for the Office for Students
  • Amended details for the Pensions Ombudsman
  • Added contact details for RingGo
  • Amended contact details for TV Licensing

Introduction to the Child Maintenance Service

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When the parents of a child do not live together, they need to make arrangements to cover the child’s living costs, which should remain in place until the child is 16 years old, or 20 years old if they remain in approved eduction or training until then.

Where possible, parents should try to reach a private agreement over child maintenance arrangements.  The Child Maintenance Service (CMS) website has useful information on working out costs, calculating maintenance and mediation.

It is not always possible for parents to reach a private arrangement, and so the Child Maintenance Service can also help parents to reach an agreement.

The parent will need to speak to Child Maintenance Options before they apply.  They will discuss the maintenance arrangements with the parent, give them a reference number and explain how to apply.

Child Maintenance Options
Telephone: 0800 083 4375
Monday to Friday, 8am to 8pm

There is a small application fee to use the Child Maintenance Service, unless the parent:

  • has experienced domestic abuse
  • is under 19 years old
  • lives in Northern Ireland

If the service is used to collect and transfer payments, here is a fee payable  a payment is made or received.  See here for further details: https://www.gov.uk/making-child-maintenance-arrangement/using-child-maintenance-service

You can find contact details for the Child Maintenance Service in our Hotlines List.

The House of Commons Library has some very useful briefings on Child Maintenance: