Free training for caseworkers from the Financial Ombudsman Service


New information received from the Financial Ombudsman Service. Here’s what they say:

The Financial Ombudsman Service, which you may know, is the free service set up law with power to resolve financial disputes between consumers and financial businesses. It is completely impartial and free for consumers to use.

We run free training events across the UK for consumer advice workers and MP caseworkers, which MP caseworkers and researchers can also attend. The training event is designed to help you sort out financial problems your constituents are facing.

What you’ll find out:

  • the ombudsman’s role and powers – what complaints we can look into;
  • how we resolve complaints;
  • our approach to complaints about unaffordable lending and the treatment of consumers in financial difficulty.

The sessions run from 10am until 4pm and a light lunch will be provided.

To find out if there’s an event near you, check out our website  To book a place, please return the booking form. If you have any questions about the events, please email

If you are running an event in Westminster, or your constituency, and would like us to come along – or if your office is interested in working with us to create awareness of our service then please email