The BBRS is a new, independent organisation that seeks to resolve disputes between larger SMEs and participating banks.  It is free for businesses to use and offers an alternative to litigation, which for many SMEs is not a realistic option.

The service is now fully live and open to thousands of potential customers around the UK.

The BBRS is a voluntary undertaking by the seven participating banks, who have worked in partnership with SME and business representatives in its development: Barclays Bank PLC and Barclays Bank UK PLC; Danske Bank; HSBC UK Bank plc; Lloyds Banking Group (Lloyds Bank plc and Bank of Scotland plc); NatWest Group (including The Royal Bank of Scotland Plc, National Westminster Bank plc, Coutts & Company and Ulster Bank Limited (Northern Ireland)); Santander UK plc; and Virgin Money (including Clydesdale Bank PLC and Yorkshire Bank).

See their press release here: https://thebbrs.org/news/boost-for-small-businesses-as-free-and-independent-service-for-unresolved-bank-complaints-goes-live/

and their information poster here: https://thebbrs.org/wp-content/uploads/2021/02/BBRS-Intro-poster.pdf