Hotline numbers for Members of the UK, Scottish and Welsh Parliaments, the Northern Ireland Assembly and their staff

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Quick link: The UK Parliament current hotlines list is here.
You must have a parliamentary network account to access the list.

The hotlines list for the Scottish Parliament is here and, again, you must have the relevant network account in order to be able to access the list.

The hotlines list for the Senedd Cymru is here.  It is password protected and authorised staff should call the Customer Relations Team on 0300 200 6481 for access.

Jump to the list of latest updates

These hotline numbers are for the use of MPs, MSPs, Members of the Senedd and their staff ONLY. DO NOT disclose these numbers to members of the public or to staff in other agencies or the facility may be withdrawn.

Whilst MPs have certain Parliamentary privileges in relation to the authority to act for their constituents, this is not always extended to Members of the Scottish Parliament, or Members of the Senedd, so they must obtain written consent from their constituents. In any case, it is good practice for all representatives, including Members of Parliament, to obtain written consent whenever possible, in order to prevent any potential delays.

The list is updated when there are changes and represents the latest information we have. If you spot any mistakes or know of any other useful hotline numbers please let us know, using the website’s Feedback Form.

We have been asked by one or two agencies to encourage MPs, MSs and their staff to be sure to use these hotline numbers and NOT the numbers available for the general public. Here’s what they say: “Some Members and their staff continue to use the public enquiry line which means we are not always able to give the prompt reply that both they and we would like to happen.”

IMPORTANT: Are you using the correct hotlines list?

Please don’t print out the whole list and keep it on your desk, as you risk using out-of-date information – as well as using up an enormous amount of paper!  The list is updated frequently, sometimes several times a month, so please make sure you are using the most recent version   If you bookmark it, you’ll always be using the correct one.

It is better to view the list online rather than download it, then you can be sure you are always using the correct version.

Our list of hotline numbers is located on the Parliamentary Intranet (not on W4MP website) where it can be seen only by people with a parliamentary network account.  It is now listed as Hotlines for MPs under ‘H’ in the A-Z index on the intranet (click here). Click here for a direct link to the list.

It is also linked from the Constituency casework webpage on the parliamentary intranet and if you haven’t come across that very useful page do spend some time browsing through the excellent guides listed there. Here’s the link.

To clarify: you need to be working on the Parliamentary Network now to make those intranet connections.

If you do not have access to the UK Parliamentary Intranet, please use our Feedback Form to request a copy of the hotlines list, ensuring that you tell us who you work for. The list is available to Scottish Parliament and Members of the Senedd via their own Intranet.

Here’s something which is available to everyone: CEO email addresses: http://www.ceoemail.com/

LATEST UPDATES



14 September 2022

  • Amended contact details for HM Courts & Tribunals Service
  • Amended contact details for Manchester Airports Group
  • Removed contact details for Migrant Help

5 September 2022

  • Amended contact details for Asda
  • Amended contact details for the Child Support Agency
  • Removed obsolete contact details for NPower
  • Amended contact details for The Office of the Scottish Charity Regulator
  • Amended contact details for Ovo Energy
  • Added contact details for The Pensions Ombudsman
  • Added contact details for the Scottish Courts and Tribunals Service
  • Added contact details for Sussex Police
  • Amended contact details for Uber
  • Added contact details for Utility Warehouse

12 August 2022

  • Amended contact details for the Lancashire Police and Crime Commissioner
  • Amended contact details for the Law Society of Scotland
  • Amended contact details for Manchester Airport
  • Amended contact details for P&O Ferries
  • Amended contact details for Talk Talk

4 August 2022

  • Added contact details for the Armed Forces Pension Scheme
  • Removed incorrect DWP/PIP hotline number
  • Added contact details for the Labour Relations Agency (Northern Ireland)
  • Added contact details for the South African High Commission

26 July 2022

  • Added contact details for Affinity Water
  • Amended contact details for British Red Cross
  • Amended contact details for the Education and Skills Funding Agency
  • Amended contact details for John Lewis
  • Amended contact details for Manchester Airport
  • Added contact details for the Mental Health Foundation
  • Amended contact details for NHS England
  • Amended contact details for PIP/DLA
  • Added contact details for The Royal College of Physicians
  • Added contact details for The Royal College of Psychiatrists
  • Amended contact details for The Scottish Public Pensions Agency

30 June 2022

  • Amended contact details for DWP Operations – Ministerial Correspondence
  • Amended contact details for DWP Operations – Complaints and Correspondence
  • Amended contact details for DWP Works Services Director, Working Age
  • Amended contact details for DWP Universal Credit Operations Director
  • Amended contact details for DWP – Pensions
  • Amended contact details for Marston Holdings
  • Amended contact details for Ofsted
  • Added contact details for Zoom Video Communications

28 June 2022

  • Added contact details for ACAS
  • Amended contact details for Asda
  • Added contact details for Coca-Cola Europacific Partners
  • Added contact details for the High Commission of Canada
  • Added contact details for L&Q Housing
  • Removed contact details for The Rent Service (it’s now part of the VOA)
  • Added contact details for Registers of Scotland (ROS)
  • Amended contact details for Sainsburys
  • Added contact details for Trafford Housing Trust

10 June 2022

  • Amended contact details for the Civil Aviation Authority CAA
  • Added contact details for the Export Support Service (Department for International Trade
  • Added contact details for Stoke Newington Police
  • Amended contact details for the Valuation Office Agency

6 June 2022

  • Amended contact details for the British Insurance Brokers’ Association (BIBA)
  • Amended contact details for the Disclosure and Barring Service
  • Amended contact details for DWP – Pensions/Retirement Services
  • Amended contact details for Easyjet
  • Added contact details for Fedex (passport service only)
  • Amended contact details for Scotrail
  • Added a guide to Holiday Law from Trading Standards (BEIS)

24 May 2022

  • Amended contact details for Axa
  • Amended contact details for Cancer Research UK
  • Added contact details for the Embassy of the Republic of Croatia in the UK
  • Added contact details for the Embassy of Saudi Arabia in London
  • Added contact details for HomeGroup
  • Amended contact details for the Money and Pensions Service
  • Amended contact details for the Office of the Public Guardian
  • Added contact details for the Pancreatic Cancer UK
  • Amended contact details for the Post Office

9 May 2022

  • Amended contact details for Ovo Energy
  • Amended contact details for SSE

5 May 2022

  • Added contact details for the Animal and Plant Health Agency (dealing with people who wish to bring pets from Ukraine)
  • Added contact details for Avanti West Coast
  • Amended contact details for Easyjet
  • Added contact details for the Electoral Commission
  • Amended contact details for International Airlines Group/British Airways
  • Amended contact details for NHS England

21 April 2022

  • Amended contact details for UK Parliament ministerial offices
  • Added contact details for Companies House
  • Amended contact details for Oxfam

11 April 2022

  • Amended contact details for South West Water

31 March 2022

  • Amended contact details for the Alzheimer’s Society
  • Added contact details for Alzheimer’s Research UK
  • Amended contact details for Citizens’ Advice Scotland
  • Added information relating to HM Passport Office (comes under UKVI)
  • Amended contact details for the Housing Ombudsman
  • Added contact details for the Minister for Refugees
  • Amended contact details for NHS Ayrshire and Arran
  • Added contact details for the Royal College of Emergency Medicine
  • Amended contact details for Sainsbury’s
  • Amended contact details for Smart Energy GB

24 March 2022

  • Amended contact details for the Adjudicator’s Office
  • Amended contact details for Barclays
  • Amended contact details for British Gas
  • Amended contact details for Hyde Housing
  • Amended contact details for Ofwat
  • Added contact details for Ukraine-specific visa enquiries to the Home Office
  • Added contact details for Octopus Energy
  • Added contact details for the YMCA

11 March 2022

  • Amended contact details for DCMS
  • Added contact details for Northumbrian Water
  • Added contact details for Rent Smart Wales
  • Added contact details for The Royal College of Obstetricians and Gynaecologists
  • Added contact details for Thames Valley Police

4 March 2022

  • Added new information relating to Ukraine
  • Added contact details for Freeview
  • Added contact details for Hyde Housing Group
  • Added contact details for NHS Dental Services
  • Amended contact details for OVO
  • Added contact details for Sanctuary Housing
  • Amended contact details for SSE Energy and SSE PLC – which are now completely separate companies

24 February 2022

  • Added a new section related to the situation in Ukraine
  • Amended contact details for the Equality and Human Rights Commission (EHRC)
  • Amended contact details for the Foreign & Commonwealth Development Office
  • Amended contact details for Just Eat
  • Amended contact details for Samaritans
  • Amended contact details for Virgin Media O2

21 February 2022

  • Amended contact details for Action Fraud
  • Amended contact details for the Association of British Insurers (ABI)
  • Added contact details for BookTrust
  • Amended contact details for British Gas
  • Added contact details for British Transport Police
  • Added contact details for Cancer Research UK
  • Amended contact details for the Civil Aviation Authority
  • Added contact details for FirstPort
  • Added contact details for Network Homes
  • Amended contact details for Ofgem
  • Added contact details for Oxfam
  • Added contact details for the Parole Board (England and Wales)
  • Added contact details for Persimmon Homes
  • Added contact details for R3 – the trade association for the UK’s insolvency, restructuring, advisory and turnaround professionals
  • Added contact details for Specsavers
  • Amended contact details for Tesco
  • Added contact details for UCAS
  • Added contact details for World Vision UK

4 February 2022

  • Amended contact details for HM Prison and Probation Service Chief Executive
  • Amended contact details for Network Rail (Southern Region)
  • Removed obsolete contact details for the Pension Service

28 January 2022

  • Amended contact details for G4S
  • Amended details for the Green Homes Grant Scheme
  • Amended contact details for HM Prison and Probation Service (HMPPS)
  • Added contact details for the Local Government Ombudsman
  • Added contact details for UNICEF

21 January 2022

  • Added contact details for the Appeal Determinations Team at the Home Office
  • Added contact details for Llamau
  • Added contact details for Shelter Cymru
  • Added contact details for SSE PLC
  • Added further contact details for the TUC

11 January 2022

  • Added contact details for the Holocaust Educational Trust
  • Amended contact details for Ofsted
  • Added contact details for the Parliamentary Contributory Pension Fund (PCPF)
  • Added contact details for the Royal Society for the Protection of Birds (RSPB)
  • Amended contact details for the Scientific Advisory Group for Emergencies (SAGE)
  • Amended contact details for Three Mobile
  • Amended contact details for UCAS

22 December 2021

  • Added contact details for ADT (Members’ Home/Office Security only)
  • Amended contact details for BT (British Telecom)
  • Amended contact details for CTM (Managed Quarantine)
  • Added contact details for urgent DHSC Omicron enquiries
  • Amended contact details for the Education and Skills Funding Agency
  • Amended contact details for Electricity North West
  • Amended contact details for Hermes
  • Added contact details for Marie Curie Cancer Care
  • Added contact details for the Mayor’s Office for Policing and Crime (London)
  • Amended contact details for the National Audit Office
  • Added contact details for the National Lottery Community Fund (Wales)
  • Amended contact details for Natwest
  • Added contact details for PayPlan
  • Amended contact details for Vodafone

7 December 2021

  • Added public contact details for Anti Trafficking and Labour Exploitation Unit
    (ATLEU)
  • Amended contact details for Afghan Relocations and Assistance Policy (ARAP)
  • Added contact details for the Court of Protection
  • Added contact details for English Heritage
  • Amended contact details for The Rural Payments Agency
  • Added contact details for Stonewall
  • Amended contact details for Smart Energy GB
  • Added contact details for TransPennine Express

24 November 2021

  • Amended contact details for Capita
  • Added contact details for the Countryside Alliance
  • Added contact details for the General Register Office
  • Added contact details for the Housing Ombudsman
  • Amended contact details for HMRC
  • Added contact details for JustEat
  • Added contact details for the London Ambulance Service
  • Added contact details for Merseyside Police
  • Added contact details for the Property Ombudsman
  • Amended contact details for Thames Water
  • Added contact details for Versus Arthritis

10 November 2021

  • Amended contact details for Asda
  • Added contact details for Barratt Developments
  • Added contact details for Clarion Housing
  • Added contact details for Catalyst Housing
  • Added contact details for Genesis Housing Association
  • Added contact details for Guinness Housing
  • Added contact details for Hexagon Housing
  • Added contact details for Leeds and Yorkshire Housing Association
  • Added contact details for Northern Housing Consortium
  • Amended details for the Ombudsman Services
  • Added contact details for One Housing
  • Added contact details for Optivo Housing
  • Added contact details for Orbit Housing
  • Added contact details for PA Housing
  • Added contact details for the Road Haulage Association
  • Added contact details for the Royal British Legion
  • Added contact details for Southern Housing
  • Added contact details for TikTok
  • Added contact details for Together Housing
  • Added contact details for Wakefield District Housing
  • Added contact details for Western Union

2 November 2021

  • Added contact details for Axa Insurance
  • Amended contact details for BBC World Service
  • Amended contact details for British Airways
  • Amended contact details for Energy Saving Trust (Scotland)
  • Added contact details for Jigsaw Homes
  • Amended contact details for The Post Office
  • Added contact details for Stonewater Housing
  • Amended contact details for Virgin Media
  • Amended contact details for Visit Scotland
  • Added contact details for Which?

22 October 2021

  • Amended contact details for BBC World Service
  • Amended contact details for Virgin Media
  • Amended contact details for Visit Scotland

14 October 2021

  • Amended contact details for the National Residential Landlords Association
  • Amended contact details for the COVID-19 hotline
  • Amended contact details for the Department for Levelling Up, Housing and Communities

1 October 2021

  • Amended contact details for Historic England
  • Amended contact details for Shell Energy

28 September 2021

  • Amended contact details for the Competition and Markets Authority (CMA)
  • Amended contact details for Department for International Trade
  • Amended contact details for Facebook
  • Added contact details for Homes England
  • Amended contact details for the Information Commissioner/li>
  • Amended contact details for the Medicines and Healthcare products Regulatory Agency (MHRA)
  • Amended information about Afghan cases to reflect that the government has closed the mailbox for special cases

16 September 2021

  • Added public contact details for British Airways
  • Amended contact details for the British Parking Association
  • Added contact details for the Centre for Health and Disability Assessments
  • Amended contact details for Google
  • Added contact details for Greater Manchester Mental Health Trust
  • Added contact details for the Parliamentary Under Secretary of State (Minister for Safeguarding and Afghan Resettlement)
  • Amended contact details for NHS Lanarkshire
  • Added contact details for the Nuclear Industry Association
  • Added contact details for Scottish Government Ministers

25 August 2021

  • Added further information relating to Afghanistan cases

23 August 2021

20 August 2021

  • Added URL for the Afghan Citizens’ Resettlement Scheme
  • Added URL for Afghan Relocations and Assistance Policy (ARAP)
  • Added information from the US Embassy about support for US Citizens or Afghan Citizens who were employed by or on behalf of the US Government
  • Added public contact details for British Red Cross Family Tracing
  • Amended contact details for the DVSA (Driver and Vehicle Standards Agency)

18 August 2021

  • Added further information in relation to Afghanistan

17 August 2021

  • Added further information in relation to Afghanistan

16 August 2021

  • Added contact information in relation to the situation in Afghanistan – if you have any contact details or links to websites that we don’t have, whether for MPs only, or for the public, please do let us know and we will update the list asap.

13 August 2021

  • Amended contact details for Parliamentary and Health Service Ombudsman
  • Amended contact details for South Wales Police

6 August 2021

  • Added public contact details for Advice NI
  • Added contact details for the Coal Authority
  • Added contact details for the Environment Agency Chair, and for Lincolnshire and Northamptonshire
  • Added contact details for the General Dental Council
  • Added contact details for the Green Homes Grant Scheme

28 July 2021

  • Amended contact details for hotel quarantine

23 July 2021

  • Amended contact details for the Test and Trace Parliamentary and Public Accountability Hub
  • Added contact details for the MP Trace Enquiries and Complaints Team
  • Added contact details for London Northwestern Trains
  • Added contact details for West Midlands Trains

15 July 2021

  • Amended contact details for the Test and Trace Parliamentary and Public Accountability Hub
  • Added contact details for the MP Trace Enquiries and Complaints Team

14 July 2021

  • Amended contact details for the Managed Quarantine Scheme (again)

8 July 2021

  • Added contact details for the British Association of Social Workers
  • Added contact details for the Driving and Vehicle Standards Agency
  • Added contact details for Emmaus
  • Added contact details for Huawei
  • Amended contact details for the Immigration Minister, Kevin Foster
  • Amended contact details for the Managed Quarantine Scheme
  • Added contact details for the Mayor of the North of Tyne
  • Amended contact details for the Metropolitan Police
  • Amended contact details for Morrisons Supermarkets
  • Added contact details for National Car Parks (NCP)
  • Amended contact details for Parliamentary and Health Service Ombudsman
  • Amended contact details for Royal Mail
  • Amended contact details for Samaritans

25 June 2021

  • Amended contact details for the Foreign, Commonwealth and Development Office
  • Temporary change to details for Scotrail
  • Amended contact details for the Valuation Office Agency

23 June 2021

  • Amended contact details for COVID-19 Hotel Quarantine enquiries
  • Added contact details for Utilita Energy

21 June 2021

  • Added contact details for the Building Safety Fund and Waking Watch Relief Fund
  • Amended contact details for DWP – Pension Enquiries
  • Amended information for DWP Operations

16 June 2021

  • Added contact details for the Business Banking Resolution Service
  • Amended contact details for the Chief Constable of Greater Manchester
  • Added contact details for The Children’s Commissioner for England
  • Amended contact details for Hotel Quarantine Exemptions
  • Amended contact details for Lloyds Banking
  • Amended contact details for Parking Eye
  • Amended contact details for SSE

4 June 2021

  • Amended contact details for the Information Commissioner
  • Amended contact details for SSE
  • Added contact details for Western Power

20 May 2021

  • Added contact details for the Hub of Hope (mental health resources)
  • Amended contact details for the Land Registry
  • Added contact details for the National Autistic Society

12 May 2021

  • Added contact details for the Mayor of the West Midlands
  • Added contact details for the Mayor of Cambridgeshire and Peterborough
  • Added contact details for the Mayor of the North of Tyne
  • Amended contact details for the Mayor of the West of England
  • Added contact details for the Mayor of West Yorkshire
  • Added contact details for Lastminute.com
  • Added contact details for the National Police Chief’s Council
  • Added contact details for Uber

7 May 2021

  • Amended contact details for Driver and Vehicle Licensing Agency (DVLA)
  • Added contact details for DWP Debt Management
  • Amended contact details for HM Courts and Tribunal Service
  • Amended contact details for Royal Bank of Scotland/Natwest
  • Amended contact details for the United Nations High Commissioner for Refugees

22 April 2021

  • Amended contact details for the Criminal Injuries Compensation Authority
  • Amended contact details for the DWP
  • Amended contact details for the Health & Safety Executive
  • Amended contact details for Health Education England
  • Added contact details for Hotel Quarantine
  • Added contact details for Lancashire Police
  • Amended details for NHS England
  • Amended details for NHS Property Services
  • Added contact details for the Managed Quarantine Scheme
  • Amended contact details for Public Health England for COVID-19 enquiries
  • Amended contact details for Tesco
  • Added contact details for vaccine enquiries
  • Amended contact details for the Valuation Office Agency